Receptionist/Telephonist

Gloucestershire Health and Care; Gloucester; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Free car parking

27 days leave + bank holidays

NHS pension

Job summary

Gloucestershire Health and Care NHS Foundation Trust is seeking a receptionist/telephonist to manage the single point of access and booking across county clinics. This permanent role offers full or part-time hours within a supportive NHS environment.

The role requires good communication skills, experience in reception, and a solid grasp of data protection. A comprehensive benefits package is provided to support staff wellbeing.

Qualifications

• Educated to GCSE level in Maths and English (Grade C or above).
• NVQ Level 3 in a relevant subject or equivalent experience.
• Experience of reception and administration duties.
• Experience in a customer-facing environment (face to face or by telephone).
• Knowledge of confidentiality and data protection.
• Ability to use patient record systems.

Responsibilities

• Act as the main telephonist for patients via the single point of access line and book appointments.
• Provide an initial point of contact for external enquiries from patients and professionals.
• Deliver a comprehensive booking service across clinics in Gloucestershire.

Skills

Reception experience

Customer service

Effective communication

Data protection knowledge

Education

GCSE Maths & English

NVQ Level 3 or equivalent

Tools

Microsoft Office

Patient record systems

Job description

Site Hope House, Gloucestershire Royal Hospital Town Gloucester Salary £25,760 - £27,476 per annum Salary period Yearly Closing 29/11/2026 23:59 Interview date 11/12/2026

We love what we do and we think you will, too!

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county .

We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care . We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you ’.

We’re passionate about making sure that everyone can contribute to achieving our mission and w e are continually working to support healthy and happy high-quality team s in all areas of the Trust .

Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.

It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .

Job overview

This role is offered on a permanent basis. Full or part-time hours are available.

Sexual Health Services provides sexual health care to people across the county of Gloucestershire. The service covers contraception, sexual health screening and treatment, pregnancy advisory, sexual assault and HIV care treatment.

The purpose of this job is to act as the main receptionist/telephonist for patients contacting the service either face to face or via the single point of access telephone line. This will include booking appointments and dealing with patient queries.

Main duties of the job

• To act as the main telephonist for patients contacting the service via the single point of access telephone line. This will include, initial triage as per triage sop, or booking appointments as required, and dealing with patients queries.
• To act as an initial point of contact for all external enquiries from patients, health professionals and representatives from a range of organisations and respond appropriately.
• To provide a comprehensive booking service at a range of clinics across the county of Gloucestershire

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Detailed job description and main responsibilities

• Provide non-clinical advice and information on outpatient procedures, appointments and clinic arrangements. Book patient appointments to suit individual needs, making the most effective use of clinic time
• To report any safeguarding issues to the appropriate health care professional.
• Communicate clearly, often over the telephone, with members of the public where there may be barriers to understanding.
• Prepare patient files for clinics every day, accurate filing of results, contact appropriate departments if required. Ensure relevant forms and paperwork are available for the doctor/nurse when required

To support compliance with UK immigration requirements, all applicants who require a visa to work in the UK must disclose their visa history in full. This includes current and previous sponsors, dates of sponsorship, visa category, and any changes of employment. If you are on a Graduate or Dependant Visa, please disclose the expiry date on your application. Incomplete information may mean we are unable to consider your application

Person specification

Qualifications

• Educated to GCSE level (or equivalent) in Maths and English Grade c or above
• Educated to NVQ Level 3 in a relevant subject or equivalent level of qualifications or significant previous experience and knowledge

Experience

• Experience of reception and administration duties
• Experience of working in a customer facing environment (face to face and or the telephone)
• Working knowledge of Micosoft Office packages, e.g. Word, Excel, PowerPoint and Outlook
• Understanding of confidentiality and data protection
• Ability to use patient record systems

Skills

• Ability to communicate effectively in both verbal and written form
• Evidence of ability to communicate with all levels of staff and general public
• Demonstrate an understanding of confidentiality
• Good organisation skills and time-management skills

Knowledge

• Computer literate to a high standard
• Knowledge of different patient administrative systems

When joining us, as well as becoming part of a team that makes a difference, we also offer:

• Free car parking at many of our sites
• 27 days leave plus bank holidays, increasing up to 33 days with long service
• A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
• A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
• Generous NHS pension and enhanced pay when if you work unsocial hours
• Flexible, family friendly and agile working opportunities
• Recognition and long service awards
• Fast Track physiotherapy
• Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.

If you are aged 16-30, you may be eligible for financial and pastoral support from the King’s Trust, with who we are in partnership with to support your first 6 months in role. We will pass on your details to the King’s Trust who will be in touch with you if you are eligible. If you would rather not be contacted, please let us know.

For more information please see the attached 'Additional Information for Applicants' document.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.