Reception Team Member

Whitbread Plc; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company seeks a Reception Team Member at its Norwich location. The role involves warmly welcoming guests and ensuring they have a pleasant stay. Strong customer service skills are essential. This is a full-time position offering up to £12.56 per hour, with additional benefits including a discount card and complimentary breakfast upon joining.

Benefits

Discounts on Premier Inn rooms

Savings on meals

Company pension scheme

Complimentary breakfast for 2

Qualifications

• Strong customer service skills.
• Ability to work as part of a team.
• Positive and friendly demeanor.

Responsibilities

• Welcome guests with a warm smile and check them in.
• Ensure rooms are clean and ready for guests.
• Assist in various tasks to maintain hotel standards.

Job description

Reception Team Member

CAPTION: Job details

• Posting date: 26 November 2025
• Hours: Full time
• Closing date: 26 December 2025
• Location: Norwich, Norfolk, NR1 1DX
• Company: Whitbread
• Job type: Contract
• Job reference: 124518-4492

Summary

Receptionist – Norwich Nelson City Centre Premier Inn. Come and be a Receptionist at Norwich Nelson City Centre Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment you check them in – be it a warm smile or joining up with the housekeeping team to get rooms perfect.

• PAY RATE: Up to £12.56 per hour
• CONTRACT TYPE: Fixed Term Contract until 28/02/2026
• HOURS: 30 hours per week
• LOCATION: Norwich Nelson City Centre Premier Inn, Prince of Wales Rd, Norwich, NR1 1DX

Why you'll love it here:

• Training and support: We’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
• Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
• Pension and saving schemes: Company pension and save as you earn scheme.
• Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more.
• Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us.

What you’ll do: Join our team at Norwich Nelson City Centre Premier Inn as a Receptionist and use your passion for customer service to its full potential. Be part of the UK's leading hospitality business, Whitbread.