Front Desk Lead - Guest Experience & Team Coach

Soho House Group; Greater London; Híbrido; GBP 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly Pay

Team meal whilst on shift prepared by,

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off after 1 years

Up to 50% Staff Discount on Cowshed &

Soho Home discount

2 paid charity days

Free Counselling Sessions

Cookhouse & House Tonic programmes

Continuous training

Team Events

Descripción de la vacante

Soho House Group is seeking a Head Receptionist to lead the front desk team and deliver welcoming, high-standard service to hotel guests and members. You will supervise check-in/out, handle guest queries, and maintain smooth reception operations, setting the tone for service excellence and training the team.

You will work with a tight-knit operations group, liaise with housekeeping, concierge and security to ensure a coordinated guest experience and continuous training to develop staff

Formación

• 2–3 years’ experience in a hotel receptionist or front desk supervisory role.
• Strong leadership and team coordination skills.
• Excellent verbal and written communication.
• Proficient in hotel reservation systems (e.g., Opera, Protel, or equivalent).
• Calm under pressure and adept at resolving issues with a guest-first mindset.

Responsabilidades

• Supervise daily front desk operations including check-in, check-out, and guest service interactions.
• Lead and train reception staff to provide warm, professional, and efficient guest service.
• Ensure accurate booking and reservation processes using the PMS.
• Handle escalated guest queries or complaints with professionalism and discretion.
• Maintain a strong presence at the front desk, supporting and mentoring junior staff.
• Liaise with housekeeping, concierge, security, and management to ensure a coordinated guest experience.
• Conduct shift briefings and ensure handovers are clear and complete.
• Prepare reports on guest feedback, room availability, and operational performance.
• Monitor grooming standards, team etiquette, and adherence to club protocols.
• Support recruitment, onboarding, and scheduling of front office team.
• Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.

Conocimientos

Front desk supervision

Guest service leadership

Communication skills

Reservation systems

Descripción del empleo

Soho House Group is seeking a Head Receptionist to lead the front desk team and deliver welcoming, high-standard service to hotel guests and members. You will supervise check-in/out, handle guest queries, and maintain smooth reception operations, setting the tone for service excellence and training the team.

You will work with a tight-knit operations group, liaise with housekeeping, concierge and security to ensure a coordinated guest experience and continuous training to develop staff