Deputy Housekeeping Manager

Langdale Leisure Limited; Ambleside; On-site; GBP 33,000 - 34,000; Full time

Benefits offered by this job

Complimentary stay for Langdale guests

Free fitness access

Free staff meals

Employee recognition rewards

Refer-a-Friend bonus

EAP support

Staff discounts

Enhanced sick pay & life cover

Job summary

Langdale Hotel and Spa in Ambleside seeks a Deputy Housekeeping Manager to support the Executive Housekeeper across self-catering lodges, two hotels, laundry, public areas and back of house areas.

The role is on-site at Langdale Hotel and Spa with 39 hours per week. Live-in accommodation may be available for exceptional candidates. Salary £32,960–£34,051.50 per annum, permanent.

Qualifications

• Proven experience in a similar position.
• Strong problem-solving capabilities; adapt to changing environments.
• Excellent leadership skills with a hands-on approach.
• Commitment to exceptional guest service and guest experience.
• Ability to find creative solutions and give advice.
• Personal integrity and high-excellence ethic.
• Strong communication and listening skills; fluent writing.
• Experience of using IT Systems.
• Open, positive, and communicative personality.

Responsibilities

• Coordinate cleaning schedules and allocate tasks to the Housekeeping Team.
• Actively monitor and inspect standards of cleanliness.
• Assist in creating staff schedules for coverage and resources.
• Train staff and provide ongoing coaching.
• Ensure daily, weekly, and monthly checklists are completed.
• Log defects with maintenance and ensure follow-up actions.
• Coordinate stocks of guest and cleaning supplies.
• Manage inventory as per service level agreements.
• Assist People and Culture (HR) with staff matters.
• Manage payroll including daily timesheets.
• Collaborate with Executive Housekeeping Manager and other departments.
• Deputise in Executive Housekeeping Manager’s absence.
• Maintain positive customer relationships and resolve guest queries.
• Lead by example to deliver exceptional experiences.
• Uphold and improve department standards and procedures.
• Foster learning, equity and performance through training and development.
• Adhere to Health and Safety procedures.

Skills

Leadership

Guest service

Problem solving

Communication

IT systems

Integrity

Team management

Adaptability

Positive attitude

Job description

Job Title: Deputy Housekeeping Manager

Salary: £32,960.00 - £34,051.50 per annum

Contract Type: Full-Time, Permanent

Hours: 39 hours per week

Live-in accommodation may be available for exceptional candidates.

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.

Role Summary

The Deputy Housekeeping Manager will assist the Executive Housekeeper in managing the housekeeping team across self catering lodges, two hotels, laundry, public areas and back of house areas.

Key Responsibilities

In addition to this management oversight and coordination, the Deputy Housekeeping Manager will be required to:

• Co-ordinate cleaning schedules and allocate tasks to the Housekeeping Team.

• Actively monitor and inspect standards of cleanliness.

• Assist in creating and managing staff schedules to ensure adequate coverage and efficient use or resources.

• Train staff to the required standard and provide ongoing coaching.

• Ensure daily, weekly, and monthly checklists are completed.

• Log defects or faults with the maintenance team and ensure follow up action has been taken.

• Co-ordinate the stocks of guest and cleaning supplies.

• Manage stocks of inventory as agreed in the service level agreement.

• Assist the People and Culture (HR) Team with people matters.

• Manage payroll inclusive of authorising daily timesheets.

• Work closely with the Executive Housekeeping Manager and other departments to ensure seamless operations and guest satisfaction.

• Deputise in Executive Housekeeping Manager’s absence.

• Maintain positive customer relationships by actively seeking solutions to guest queries and complaints in a manner that both protects the brand and leaves the guest satisfied.

• Lead-by-example, direct, organise and motivate the teams to deliver exceptional customer experiences.

• Uphold, create, and innovate department standards and operating procedures to positively improve the guest experience.

• Foster a positive culture of learning, fun, equity, and performance within the team through training, appraisal, and development programmes.

• Adhere to the company’s Health and Safety procedures and implement those procedures where necessary.

Our Ideal Candidate

• Proven experience in a similar position.

• Strong problem-solving capabilities with the ability to adapt to changing environments.

• Excellent leadership skills with a hands-on approach and lead-by-example work style.

• Commitment to exceptional guest service with a passion for guest experience and the hospitality industry.

• Ability to find creative solutions, offering advice and recommendations.

• Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.

• Strong communication and listening skills, excellent speaking, reading, and writing skills

• Experience of using IT Systems.

• An open, positive, and communicative personality.

What We Offer

• Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.

• Get fit for free with complimentary access to our Fitness and Leisure Facilities.

• Get fed for free with meals available in our staff canteen.

• Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.

• Get a bonus of up to £300.00 with out Refer a Friend scheme.

• Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.

• Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.

• Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to twice your salary.

Equal Opportunity Employer

Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.

Working conditions

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.

Staff accommodation or relocation support may be available for exceptional candidates.

All candidates must have the legal right to live and work in the UK at the start of employment.

Company overview

Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar.

At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.

Purpose, vision & values

• Timeshare owners and Guests should be at the centre of everything that we do.

• Our people are important, and we should aim to do our very best by them at all times.

• It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners needs and ensure that our people prosper.

• The natural environment and our communities are central to our thinking at all times.