Head Housekeeper

Thwaites; Fareham; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

28 days annual leave

Tips paid regularly

Stream access

Free gym access

Spa discounts

Employee discounts

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Pension and Life assurance

High street perks

Bespoke training programmes

Engaging and supportive work环境

Job summary

Thwaites are seeking a Head Housekeeper to lead our busy housekeeping team at Fareham, ensuring immaculate rooms and exceptional guest experiences. You will supervise standards, mentor staff and respond to guest requests with professionalism.

You will manage timescales, stock and linen, while fostering a supportive and engaging work environment with opportunities for career progression in our nationwide properties.

Qualifications

• Experience supervising or managing a housekeeping team.
• Strong eye for detail and ability to meet targets.
• Ability to communicate at all levels and stay calm under pressure.
• Flexible with working times due to open daily operation.

Responsibilities

• Implementation of the required standards of cleanliness and presentation of rooms.
• Mentor your team to provide high standards and attention to detail.
• Respond to guest requests and rectify problems promptly.
• Ensure tasks are completed within set time frames.
• Oversee stock ordering and linen management.
• Hands-on support to the team as required.

Job description

As Head Housekeeper, you will lead our busy Housekeeping team and ensure thousands of guests experience wonderful stays in immaculate rooms

Your day to day;

• Implementation of the required standards of cleanliness and presentation of rooms
• Mentor your team to ensure they provide the highest standards and attention to detail at all times
• Responding to guest requests and issues in a professional manner and rectifying any problems as soon as possible
• Ensuring the team are completing their work within a set time frame.
• Ensuring the property procedures are followed by the team
• Carrying out induction and training of new team members
• Control of stock ordering and linen management
• Hands on to support the team as required

Who we are looking for;

The standards of our bedrooms will leave a lasting impression on our guests, as Head Housekeeper, you will need a keen eye for detail and enjoy meeting targets

You will need to be able to communicate on all levels, including to your team and across the wider property

You will need to keep calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride

If you are passionate about delivering meticulous standards and can motivate others to do this, then this could be the role for you

Ideally you will have previous supervisory or management experience, ideally within a Housekeeping function

Our business is open all day every day, so you will need to be flexible with the times you can work

In return, we are offering a rewarding role with scope for career progression

• 28 days annual leave (rising to 33 days after 5 years)
• Tips paid regularly
• Stream - the ability to access up to 40% of your earnings as you earn them
• Free use of local gym facilities and discounted spa treatments at our sister property, North Lakes Hotel
• Generous employee discounts in food, beverage and accomodation in our beautiful properties across the country
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Pension and Life assurance and access to hight street perks
• Bespoke training programmes accessible for all
• An engaging and supportive work environment