Host

Relais & Châteaux; Lindeth; On-site; GBP 26,624 - 28,704; Full time

Benefits offered by this job

Canteen

Company events

Company pension

Discounted or free food

On-site parking

Job summary

Relais & Châteaux at Gilpin Lake House in the Lake District seeks a skilled Host to provide exceptional service in a luxury environment. You’ll create memorable guest journeys through warm hospitality and meticulous attention to detail, ensuring a serene atmosphere. Collaborating with various teams, you'll support housekeeping and events, maintain high standards, and uphold the brand's promise of quiet luxury.

A unique opportunity to grow within a prestigious community, the role offers a stunning work environment and generous gratuities. Ready to host with heart? Apply now!

Qualifications

• Previous hospitality experience preferred, but personality and attitude are equally important.
• Must maintain a calm and professional presence during all guest interactions.
• Ability to coordinate guest experiences across various services.

Responsibilities

• Welcome and host guests with warmth from arrival to departure.
• Coordinate guest journeys during breakfast, housekeeping, and events.
• Maintain immaculate spaces and respond to maintenance needs.
• Lead private events, ensuring thoughtful details and service.

Skills

Natural flair for hosting

Attention to detail

Teamwork

Professional presence

Hospitality experience

Job description

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.

Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Job Description

Step into a role that blends warm, intuitive hospitality with the quiet magic of the Lake District. As a Host at the Gilpin Lake House, you’ll be the welcoming presence at our private sanctuary — a serene hideaway where guests come to unwind, reconnect, and experience luxury in its most personal form.

You’ll help shape the atmosphere of this exclusive retreat: calm, comforting, and beautifully curated. From thoughtful arrivals to seamless, heartfelt service throughout each stay, you’ll ensure every guest feels truly at home in our secluded lakeside haven.

Welcomes and hosts guests with genuine warmth, offering a calm, confident presence from arrival to departure. Ensure every interaction feels personal, intuitive, and quietly exceptional.

Coordinates guest journeys by overseeing the rhythm of the day across breakfast service, housekeeping flow, afternoon tea, spa movements, guest requests, and evening turndown, ensuring seamless transitions and serene surroundings.

Carries out housekeeping resets, amenity replenishment, public‑area presentation to ensure all operations run smoothly.

Collaborates with Spa, Estates and Housekeeping and works closely with internal teams to maintain immaculate spaces, respond to maintenance needs, and uphold the property’s signature standards of calm, order, and understated luxury.

Acts as a lead for private events, celebrations, and exclusives, partnering with the Front Office Team to deliver perfectly executed occasions with thoughtful detail and effortless service.

Anticipates guest needs, responds to requests with grace, and resolves issues discreetly, ensuring comfort, privacy, and a sense of being genuinely cared for.

Upholds our brand promise of quiet luxury, privacy, and heartfelt care - and consistently elevates the guest experience through thoughtful touches.

Qualifications

What You Bring:

A natural flair for hosting and a passion for creating memorable guest journeys.

Impeccable attention to detail and pride in presentation.

Confidence working solo and as part of a close-knit team.

Flexibility, initiative, and a calm, professional presence.

Previous hospitality experience preferred, but personality and attitude are equally important.

This role does require a balance of practical 'roll your sleeves up' housekeeping, waiting on, reception, events and everything in between. To excel in this role you'll be a genuine all‑rounder.

Additional Information

A stunning work environment with a supportive, dynamic team.

Opportunities for growth and development within the Gilpin family.

Meals on shift, uniform, and generous gratuities.

A stunning Lake District setting that inspires every day.

The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.

The prestige of working within Relais & Châteaux and Pride of Britain Hotels.

You will become part of the Relais & Châteaux community, a global association of 580 exceptional hotels and restaurants united by a passion for the profession, the authenticity of human relations and the promotion of local traditions.

Ready to host with heart in one of the Lake District’s most beautiful settings? Apply now and bring your warmth, charm, and hospitality spirit to Gilpin Lake House.

Salary: from £26,624 to £28,704

Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £234 to £526 per month.

Hours: 40 hours per week.

• Canteen
• Company events
• Company pension
• Discounted or free food
• Free or subsidised travel
• On‑site parking

Relocation assistance may be available

Staff transport provided free between staff houses and hotel