Five-Star Front Desk Team Leader

Thwaites; Windermere; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Wage stream access

28 days annual leave

Enhanced parental pay

Health plan

Long service awards

Employee assistance

Discounted stays

Pension & Life Assurance

Training programs

Apprenticeships

Supportive work environment

Job summary

Langdale Chase Hotel in Windermere seeks an experienced Reception Team Leader to report to the Guest Service Manager and deliver a five-star guest experience. You will lead a front office team, ensuring seamless check-in/out and maintaining luxury brand standards.

You will motivate staff, coach receptionists, and drive service improvements, with opportunities for career progression. Strong leadership, communication and computer skills are essential; RezLynx experience is advantageous.

Qualifications

• Hands-on experience in a Four- or Five-Star hotel.
• Strong work ethic and ability to motivate a team.
• Ability to maintain brand standards and deliver service excellence.
• Strong leadership and communication skills.

Responsibilities

• Welcome guests with warmth, professionalism, and personalized attention.
• Oversee check-in/check-out procedures for efficiency and accuracy.
• Supervise, coach, and motivate the reception team to deliver five-star service.
• Assist in implementing service innovations and process improvements.
• Manage staff rotas, shift coverage, and performance evaluations.

Skills

Leadership

Communication

Computer Skills

Tools

RezLynx

Job description

Langdale Chase Hotel in Windermere seeks an experienced Reception Team Leader to report to the Guest Service Manager and deliver a five-star guest experience. You will lead a front office team, ensuring seamless check-in/out and maintaining luxury brand standards.

You will motivate staff, coach receptionists, and drive service improvements, with opportunities for career progression. Strong leadership, communication and computer skills are essential; RezLynx experience is advantageous.