Reception Supervisor - London

The Arts Club Ltd; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A historic private members' club in London seeks a Reception Supervisor to oversee Front Desk operations, ensuring exceptional service delivery and team support. The ideal candidate will have supervisory experience in luxury hospitality, excellent communication skills, and the ability to maintain high standards during shifts. This role comes with various benefits, highlighting the importance of attention to detail and member engagement in a vibrant cultural environment.

Benefits

Private medical benefits

Discounts on food & beverage

Enhanced sick pay

Life assurance

Pension Scheme

Qualifications

• Experience in a supervisory role within luxury hospitality.
• Strong communication skills and a professional appearance.
• Ability to work in a fast-paced environment.

Responsibilities

• Supervise Reception operations for member and guest service.
• Lead the Reception team during shifts and delegate tasks.
• Handle enquiries and complaints with professionalism.

Skills

Supervisory skills

Interpersonal communication

Conflict resolution

Organizational skills

Attention to detail

Tools

Property management software

Job description

Job Overview

As Reception Supervisor, you will play a crucial role in delivering a five-star welcome experience. You will oversee the day-to-day Front Desk operation, support and guide the Reception team, resolve member queries, and ensure every interaction reflects the high standards of The Arts Club. Working closely with senior management, you will help maintain seamless service and an efficient, well-presented reception environment.

Responsibilities

• Supervise Reception operations to ensure exceptional member and guest service at all times
• Lead the Reception team during shifts - delegating tasks, monitoring performance, and ensuring high grooming and presentation standards
• Handle member and guest enquiries, issues, and complaints with efficiency and professionalism, escalating when appropriate
• Support front desk procedures including member check‑ins, reservations, messaging, emails, and call handling
• Maintain accurate and up‑to‑date member profiles and oversee lost property, cloakroom processes, and deliveries
• Liaise with Housekeeping and Maintenance to ensure operational issues are promptly addressed
• Provide clear handovers between shifts to ensure continuity of service
• Oversee stock control of uniforms and assist with courier requests
• Contribute to department targets and ensure compliance with Club policies and statutory regulations (including Health & Safety, Fire Safety, and Covid‑19 measures)
• Assist in training and developing Reception team members, supporting continuous improvement

Qualifications

• Previous experience in a supervisory or senior front desk role within luxury hospitality or a high‑service environment
• Confident communicator with strong interpersonal and conflict‑resolution skills
• Excellent organisational abilities with a calm, adaptable approach to fast‑paced environments
• Professional appearance and strong attention to detail
• Ability to work collaboratively with multiple internal departments
• Working knowledge of reception systems or property management software (desirable)
• Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Equal Opportunity

We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. All applicants must have the Right to Work in the UK.

Recruitment agencies, we love what you do, but this time we've got it covered – no need to call us. Thanks for understanding!

Located in the heart of Mayfair, The Arts Club is one of London's most historic private members' clubs, home to a vibrant community with a passion for the creative arts, literature, and business. Offering exceptional dining, live music, and a world‑class events programme, the Club remains at the heart of contemporary cultural life in London.

Benefits

• Private medical benefits
• Discounts on food & beverage in our restaurants and sister businesses
• Enhanced sick pay and maternity pay
• Life assurance
• Pension Scheme
• Long Service Awards
• Complimentary meals while on shift
• Uniform laundry service
• Employee assistance programme
• Birthday Day Off