Reception Supervisor: Lead Hosts & Upsell - Immersive Venue

Golf Fang Cardiff; Cardiff; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Free play & drinks discount

Pension scheme

Mental health support training

Extra holiday days

Job summary

Golf Fang Cardiff is seeking a proactive management support team member to help Duty Managers deliver operational excellence. You will coach hosts, ensure licensing, hygiene and safety compliance, and handle customer enquiries, complaints, and upsell opportunities to boost venue revenue.

The role emphasizes training, product knowledge, safety, and customer service across a busy, high-energy venue with multiple attractions and events.

Qualifications

• Experience in busy reception/host teams.
• Knowledge and experience of upsell and team motivation techniques.
• At least 6 months hosting experience.
• Experience in high volume brand equivalent venues.
• Food safety and hygiene qualifications.
• Personal License.

Responsibilities

• Support Duty Managers to deliver operational excellence and coach hosts.
• Ensure licensing, hygiene and health & safety compliance.
• Handle customer enquiries and complaints and drive upsell targets.

Skills

Reception/Host experience

Upsell methods

Team motivation

Education

Food safety & hygiene qualifications

Personal License

Job description

Golf Fang Cardiff is seeking a proactive management support team member to help Duty Managers deliver operational excellence. You will coach hosts, ensure licensing, hygiene and safety compliance, and handle customer enquiries, complaints, and upsell opportunities to boost venue revenue.

The role emphasizes training, product knowledge, safety, and customer service across a busy, high-energy venue with multiple attractions and events.