Senior Floor Server — Lead Upsell, Free Golf & 50% Drinks

Golf Fang Cardiff; Cardiff; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Free golf and 50% off drinks at allVen

Stakeholder pension scheme

Tip jar

Additional Holiday days for each year

Access to trained mental health first]

Job summary

Golf Fang in Cardiff is seeking a proactive Senior Floor Server to deliver the highest standard of service and ensure guests have the best possible experience on our busy floor.

You will oversee floor servers, drive revenue through upselling, and lead regular training on product knowledge, customer service, safety and general venue information to keep the team sharp and guests delighted. Full training on brand values and service standards will be provided to every successful candidate.

Qualifications

• Experience in working in a busy floor/waiting/host team.
• Knowledge and experience of upsell and team motivation techniques.
• At least 6 months floor/waiting/hosting experience
• Experience in high volume brand equivalent venues.
• Food safety and hygiene qualifications.
• Personal License.

Responsibilities

• Make sure guests receive the highest standard of service and have the best time.
• Oversee floor servers to achieve sales targets and improve revenue.
• Hold regular training sessions with the team on product knowledge, customer service, safety and venue information.

Skills

Floor/Waiting/Host experience

Upsell techniques

Team motivation

Food safety knowledge

Personal License

Job description

Golf Fang in Cardiff is seeking a proactive Senior Floor Server to deliver the highest standard of service and ensure guests have the best possible experience on our busy floor.

You will oversee floor servers, drive revenue through upselling, and lead regular training on product knowledge, customer service, safety and general venue information to keep the team sharp and guests delighted. Full training on brand values and service standards will be provided to every successful candidate.