Reception Supervisor

Golf Fang Cardiff; Cardiff; Presencial; GBP 21.000 - 32.000; Tempo integral

Benefícios oferecidos por esta vaga

Free play & drinks discount

Pension scheme

Mental health support training

Extra holiday days

Resumo da vaga

Golf Fang Cardiff is seeking a proactive management support team member to help Duty Managers deliver operational excellence. You will coach hosts, ensure licensing, hygiene and safety compliance, and handle customer enquiries, complaints, and upsell opportunities to boost venue revenue.

The role emphasizes training, product knowledge, safety, and customer service across a busy, high-energy venue with multiple attractions and events.

Qualificações

• Experience in busy reception/host teams.
• Knowledge and experience of upsell and team motivation techniques.
• At least 6 months hosting experience.
• Experience in high volume brand equivalent venues.
• Food safety and hygiene qualifications.
• Personal License.

Responsabilidades

• Support Duty Managers to deliver operational excellence and coach hosts.
• Ensure licensing, hygiene and health & safety compliance.
• Handle customer enquiries and complaints and drive upsell targets.

Conhecimentos

Reception/Host experience

Upsell methods

Team motivation

Formação

Food safety & hygiene qualifications

Personal License

Descrição da vaga

SICKER THAN YO’ AVERAGE

Golf Fang is where entertainment reachesa whole new level! As part of the Big Fang Collective, we are on a mission tochange the way the UK enjoys itself! We’re a high-energy, immersiveentertainment venue filled with 18 mind-blowing golf holes, Big Fang karaoke,Throwies-Darts and arcades – making every visit unforgettable. That’s just thebeginning! Our in-house food brands; NothingCheezy, serving up next-level pizza, and Diggys, dishing out loaded hot dogs,keep our guests fuelled for the fun. Top it off with our signature cocktails,crafted by our talented bar team, and you’ve got the ultimate entertainmentexperience! We thrive on pushing boundaries and exploring what’s possible. Ifyou’re ready to create jaw-dropping experiences and be part of somethingextraordinary,

About the role

To be an efficient and effective member of the management support team. Supporting DutyManagers to deliver operational excellence through training and developing a strong teamof hosts, ensuring compliance with licensing, hygiene and health and safety, handlingcustomer enquiries and complaints. Providing coaching to achieve upsell targets to improverevenue generation from welcome hosts. To hold regular training sessions with hosts,ensuring that they are well equipped in product knowledge, customer service, safety, andgeneral venue information

Essential

• Experience inworking in a busy reception/host team.
• Knowledge andexperience of upsell and team motivation techniques.
• At least 6 monthshosting experience.

Desired

• Experience in high volume brand equivalent venues.
• Food safety and hygiene qualifications.
• Personal License.

Our Sicker Than Yo Average Offer:

• Playfor free and 50% off drinks at all venues for employees, along withgreat discounts for family and friends.
• Stakeholder pension scheme.
• Access to trained mental health first aiders acrossthe business plus the opportunity to become trained yourself.
• Additional Holiday days for each complete year withus