Reception Supervisor – Boutique Hotel, Lead Guest Experience

Hotel Indigo Bath; Bath; On-site; GBP 29,000; Full time

Job summary

A boutique hotel in Bath is seeking a Reception Supervisor to lead the reception team in providing an exceptional customer experience. The ideal candidate will have experience in a similar hospitality role and the ability to motivate and manage a team. Responsibilities include organizing the reception department, ensuring guests receive a warm welcome, and fostering collaboration with other departments. Competitive benefits include discounted room rates and flexible shift patterns.

Benefits

Heavily discounted Staff Room Rates

50% off restaurant bills

Fully funded Apprenticeship programme

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Flexible shift patterns

Monthly colleague recognition

Use of Wagestream financial wellbeing platform

Employee Assistance Programme

Internal communication hub

Qualifications

• Experience in a similar role within the hospitality industry.
• Strong track record in motivating and leading a team.
• Ability to communicate across all levels.

Responsibilities

• Lead the organization and running of the reception department.
• Ensure a warm welcome and unparalleled service for guests.
• Encourage strong working relationships between departments.

Skills

Customer service

Team leadership

Attention to detail

Communication skills

Flexibility

Job description

A boutique hotel in Bath is seeking a Reception Supervisor to lead the reception team in providing an exceptional customer experience. The ideal candidate will have experience in a similar hospitality role and the ability to motivate and manage a team. Responsibilities include organizing the reception department, ensuring guests receive a warm welcome, and fostering collaboration with other departments. Competitive benefits include discounted room rates and flexible shift patterns.