Reception Supervisor

Sandman Hotel Group; Sheffield; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension

Free Parking on shift

Employee discounts on stays and dining

Career growth opportunities

Job summary

The Sandman Signature Quays Hotel Sheffield is seeking a Reception Supervisor to lead a front desk team, ensure seamless check-in/out, and deliver outstanding guest service. You will report to the Front Office Manager and be in charge during shifts, handling emergencies and daily operations with a focus on guest satisfaction and staff engagement.

Ideal candidates bring supervisory hospitality experience, strong communication, and proficiency with hotel management software.

Qualifications

• Previous supervisory or managerial hospitality experience.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and the capacity to handle challenging situations.
• Customer-focused mindset with a commitment to outstanding guest experiences.
• Proficiency in hotel management software and MS Office Suite.
• Flexibility to work weekends and holidays.
• A diploma or degree in hospitality management is a plus.

Responsibilities

• Supervise front desk to ensure seamless check-in/out and attentive service.
• Handle guest inquiries, concerns, and special requests promptly and professionally.
• Oversee daily operations ensuring smooth coordination among departments.
• Train, mentor, and motivate staff to uphold service standards.
• Collaborate with other departments to ensure guest needs are met and exceeded.
• Assist in managing reservations, room assignments, and room inventory.
• Maintain strong knowledge of hotel services and local attractions for guests.
• Address and resolve guest issues or complaints effectively and efficiently.
• Ensure compliance with hotel policies, procedures, and safety standards.

Skills

Leadership

Guest service

Interpersonal skills

Problem solving

Hotel software

MS Office

Shift flexibility

Communication

Team training

Customer focus

Education

Diploma in Hospitality

Tools

Hotel management software

Microsoft Office Suite

Job description

Join Our Team as Reception Supervisor at The Sandman Signature Quays Hotel Sheffield

Are you passionate about delivering exceptional guest experiences? Do you have a knack for leadership and problem-solving? If so, we have the perfect opportunity for you at The Sandman Signature Quays Hotel Sheffield as Reception Supervisor.

About Us

Owned and operated by The Sandman Hotel Group, we are dedicated to providing our guests with memorable stays and unparalleled hospitality. Our hotel is known for its modern comfort, elegant design, outstanding leisure facilities and convenient location. We take pride in creating a welcoming atmosphere that reflects the spirit of our property.

Position: Reception Supervisor

Job Overview

As Reception Supervisor, you will play a pivotal role in ensuring our guests have an outstanding experience from the moment they step through our doors. Reporting to our Front Office Manager, you will assist in leading a team of dedicated front-line staff to deliver exceptional service, manage daily operations and handle guest inquiries and concerns. Your focus will be on maintaining high standards of guest satisfaction, employee engagement, and operational efficiency. In addition, you will be the person in charge of the hotel during your shifts, responsible for making critical decisions and dealing with emergency situations.

Responsibilities

• Supervise and lead the front desk to ensure seamless check-in/out processes, accurate information, and attentive service
• Handle guest inquiries, concerns, and special requests promptly and professionally
• Oversee daily operations ensuring smooth co-ordination among different departments
• Train, mentor, and motivate staff to uphold our service standards and create a positive work environment
• Collaborate with other departments to ensure guest needs are met and exceeded
• Assist in managing reservations, room assignments, and room inventory
• Maintain a strong knowledge of hotel services, amenities, and local attractions to provide accurate recommendations to guests
• Address and resolve any guest issues or complaints effectively and efficiently
• Ensure compliance with hotel policies, procedures, and safety standards

Qualifications

• Previous experience in a supervisory or managerial role within the hospitality industry is preferred
• Exceptional interpersonal and communication skills
• Strong problem-solving abilities and the capacity to handle challenging situations with grace
• Customer-focused mindset with a commitment to delivering outstanding guest experiences
• Proficiency in hotel management software and Microsoft Office Suite, preferred
• Flexibility to work shifts, including weekends and holidays
• A diploma or degree in hospitality management or a related field is a plus

Benefits

• Competitive salary
• Pension
• Free Parking whilst on shift
• Rewards & Recognition
• Opportunity to work in a dynamic and fast-paced hospitality environment
• Career growth and development opportunities within a reputable hotel chain
• Employee discounts on hotel stays, dining, and other hotel services

SUMMATION

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in UK to apply.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**