Front Desk Supervisor: Guest Experience Leader

Sandman Hotel Group; Sheffield; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension

Free Parking on shift

Employee discounts on stays and dining

Career growth opportunities

Job summary

The Sandman Signature Quays Hotel Sheffield is seeking a Reception Supervisor to lead a front desk team, ensure seamless check-in/out, and deliver outstanding guest service. You will report to the Front Office Manager and be in charge during shifts, handling emergencies and daily operations with a focus on guest satisfaction and staff engagement.

Ideal candidates bring supervisory hospitality experience, strong communication, and proficiency with hotel management software.

Qualifications

• Previous supervisory or managerial hospitality experience.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and the capacity to handle challenging situations.
• Customer-focused mindset with a commitment to outstanding guest experiences.
• Proficiency in hotel management software and MS Office Suite.
• Flexibility to work weekends and holidays.
• A diploma or degree in hospitality management is a plus.

Responsibilities

• Supervise front desk to ensure seamless check-in/out and attentive service.
• Handle guest inquiries, concerns, and special requests promptly and professionally.
• Oversee daily operations ensuring smooth coordination among departments.
• Train, mentor, and motivate staff to uphold service standards.
• Collaborate with other departments to ensure guest needs are met and exceeded.
• Assist in managing reservations, room assignments, and room inventory.
• Maintain strong knowledge of hotel services and local attractions for guests.
• Address and resolve guest issues or complaints effectively and efficiently.
• Ensure compliance with hotel policies, procedures, and safety standards.

Skills

Leadership

Guest service

Interpersonal skills

Problem solving

Hotel software

MS Office

Shift flexibility

Communication

Team training

Customer focus

Education

Diploma in Hospitality

Tools

Hotel management software

Microsoft Office Suite

Job description

The Sandman Signature Quays Hotel Sheffield is seeking a Reception Supervisor to lead a front desk team, ensure seamless check-in/out, and deliver outstanding guest service. You will report to the Front Office Manager and be in charge during shifts, handling emergencies and daily operations with a focus on guest satisfaction and staff engagement.

Ideal candidates bring supervisory hospitality experience, strong communication, and proficiency with hotel management software.