Receptionist

Courtyard by Marriott Sheffield-Front Office/Reception; Sheffield; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounted hotel room rates for you

Birthday leave

Course Sponsorship

F&B discount at RBH hotels

Refer a Friend scheme £250 per refer

Flexible working arrangements

Wagestream pay option

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

Courtyard by Marriott Sheffield welcomes a Receptionist to join our front office team. You will greet guests, manage check-ins/outs, and provide local tips to enhance their stay while coordinating with housekeeping and maintenance. A flexible, energetic approach helps you thrive in a busy hotel environment.

This role focuses on delivering warm hospitality, efficient service, and a memorable guest experience across a 30-hour weekly pattern in a convenient Sheffield location.

Qualifications

• People person with strong guest interaction skills.
• Excellent communication with guests and colleagues.
• Attention to detail to ensure smooth reservations and check-outs.
• Able to think quickly and solve issues as they arise.
• Team player with flexible, can-do attitude.
• High energy and adaptability in a fast-paced hotel environment.

Responsibilities

• Be the first and last friendly face guests see and hear, providing a warm welcome.
• Handle check-ins and check-outs efficiently while ensuring VIP treatment.
• Offer local insights and recommendations to enhance guest experience.
• Multitask across calls, bookings, and visitor requests with a positive demeanor.
• Maintain a tidy, welcoming front desk area and coordinate with housekeeping.
• Collaborate with maintenance and other departments to meet guest requests promptly.
• Deliver thoughtful touches to surprise and delight guests during their stay.

Skills

People person

Communication skills

Detail focused

Problem solving

Team player

Energetic & adaptable

Job description

OUR HOTEL

Courtyard by Marriott Sheffield is a brand-new 150-bedroom hotel perfectly located between Sheffield and Rotherham. Set within a growing business park and the new Waverley residential development, and just 10 minutes from Meadowhall, the hotel is ideally placed to attract both corporate and leisure guests.

The hotel features stylish rooms across five floors, a fully equipped residents’ gym, one meeting room, and an on‑site car park. Our all‑day Aspen Restaurant & Bar is expected to become a key dining spot in the area.

As part of the globally respected Marriott brand, this property offers the opportunity to be part of a world‑class hospitality team.

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL

30 Hour contract spread across 5 days a week

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check‑ins, check‑outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must‑see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—- all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

WHAT WE NEED FROM YOU

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail‑focused and organised, ensuring every reservation, request, and check‑out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready‑to‑help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast‑paced setting where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.