Business Support Manager

RBH Hospitality Management Ltd; Sheffield; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Maternity/adoption/shared parental-le

Course sponsorship

Refer a Friend £250

Flexible working

Wagestream

Employee assistance

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management Ltd is seeking a Reservations Manager for Courtyard by Marriott Sheffield. You will oversee reservations, groups, meetings and events, ensuring enquiries and bookings are handled efficiently while delivering exceptional guest experiences.

Develop and maintain relationships with corporate clients, monitor booking trends, and collaborate with Front Office and Sales teams to maximize revenue and guest satisfaction. A proactive, hands-on approach is essential.

Qualifications

• Experience in hotel reservations, revenue management, groups, meetings and events.
• Strong commercial mindset with ADR, RevPAR knowledge.
• Experience handling group bookings and event proposals.
• Excellent communication and interpersonal skills.
• Experience using PMS and booking platforms, preferably Opera.

Responsibilities

• Oversee reservations, groups, meetings and events functions and ensure bookings are managed efficiently.
• Support revenue management by monitoring booking trends and market demand.
• Manage daily reservation operations including allocations, cancellations and guest communications.
• Prepare proposals for group bookings, negotiate rates and coordinate with hotel departments.
• Collaborate with Sales & Marketing to support promotional activities and corporate accounts.

Skills

Reservations

Revenue management

Groups

Meetings & events

Hospitality

Tools

Opera PMS

Microsoft Office

Job description

Courtyard by Marriott Sheffield is a brand-new 150-bedroom hotel perfectly located between Sheffield and Rotherham. Set within a growing business park and the new Waverley residential development, and just 10 minutes from Meadowhall, the hotel is ideally placed to attract both corporate and leisure guests.

The hotel features stylish rooms across five floors, a fully equipped residents’ gym, one meeting room, and an on‑site car park. Our all-day Aspen Restaurant & Bar is expected to become a key dining spot in the area.

As part of the globally respected Marriott brand, this property offers the opportunity to be part of a world‑class hospitality team.

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF RESERVATIONS MANAGER AT OUR HOTEL

Oversee the hotel's reservations, groups, meetings and events functions, ensuring enquiries and bookings are managed efficiently while delivering exceptional guest and client experiences.

Support the hotel's revenue management strategy by monitoring booking trends, occupancy levels, market demand and competitor pricing, identifying opportunities to maximise revenue and profitability.

Manage daily reservation operations, ensuring accuracy across booking systems, room allocations, cancellations, special requests and guest communications.

Take ownership of group accommodation enquiries, preparing quotations, negotiating rates within agreed parameters, coordinating bookings and ensuring all arrangements are communicated effectively across hotel departments.

Manage meeting room and event enquiries from initial enquiry through to confirmation, including preparing proposals, coordinating contracts, managing function space availability and maximising conversion opportunities.

Proactively identify opportunities to increase revenue through meeting room hire, group accommodation, food and beverage packages, and additional services.

Work closely with the Food & Beverage and Operations teams to ensure all meetings, events and group bookings are effectively communicated, planned and delivered to the highest standards.

Support the Front Office team with daily operations when required, assisting with guest enquiries, reservations, arrivals, departures and operational challenges to maintain a seamless guest experience.

Collaborate with the Front Office Manager to ensure effective room inventory management, accurate reservations, efficient room allocations and consistent guest service standards.

Develop and maintain strong relationships with corporate clients, event organisers and group bookers, encouraging repeat business and identifying opportunities for future bookings.

Monitor booking conversion, group enquiries, meeting room utilisation and revenue performance, providing regular reports and recommendations to the hotel's management team.

Work collaboratively with the Sales and Marketing team to support promotional activities, corporate accounts, group business and opportunities to increase the hotel's market presence.

Ensure all reservations, group bookings and meeting room arrangements are accurately recorded within the hotel's systems, with clear communication between departments.

Identify opportunities to improve operational efficiency, streamline booking processes and enhance the overall guest and client journey.

Support the training and development of team members involved in reservations, group bookings and meeting enquiries, promoting consistency, accuracy and excellent customer service.

Demonstrate a flexible and hands‑on approach, supporting the wider hotel operation during busy periods and contributing to the overall success of the business.

WHAT WE NEED FROM YOU

Previous experience in hotel reservations, revenue management, groups, meetings and events, or a similar commercially focused hospitality role.

A strong commercial mindset, with an understanding of occupancy, average daily rate (ADR), RevPAR, booking conversion and opportunities to maximise hotel revenue.

Experience handling group accommodation bookings, meeting room enquiries, event proposals and client relationships.

Excellent communication and interpersonal skills, with the confidence to engage professionally with guests, corporate clients, event organisers and internal teams.

Strong organisational and time-management skills, with the ability to prioritise competing demands across reservations, meetings, events and operational support.

Good analytical skills, with the ability to interpret booking data, monitor business performance and identify revenue opportunities.

Experience using hotel property management systems, ideally Opera, along with Microsoft Office and other relevant booking or event management platforms.

A proactive, hands‑on approach, with a willingness to support Front Office operations and the wider hotel team when required.

Strong attention to detail, ensuring bookings, quotations, contracts and guest requirements are managed accurately and efficiently.

The ability to build positive working relationships across departments, ensuring effective communication and coordination.

Previous supervisory or management experience, with the ability to coach, develop and support team members.

Flexibility to work shifts, including occasional weekends or evenings, according to the needs of the business.

A genuine passion for hospitality, delivering excellent guest experiences and contributing to the hotel's commercial and operational success.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail]