Reception Supervisor

Foxhills Collection; Ottershaw; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Country Club membership

Staff discounts

On-site parking

Pension scheme

Career development

Employee assistance program

Job summary

Foxhills Collection in Ottershaw (United Kingdom) seeks a Reception Supervisor to lead the front desk team and deliver exceptional guest service. The role focuses on overseeing check-ins, check-outs, and guest inquiries while maintaining high standards across all guest touchpoints.

You will train and motivate staff, manage scheduling and performance, and collaborate with other departments to ensure smooth operations.

Qualifications

• Experience in a supervisory hospitality role.
• Strong leadership and communication skills.
• Ability to resolve guest issues quickly and professionally.
• Proficient with hotel management software.

Responsibilities

• Lead and supervise the front desk team to ensure smooth operations and guest service.
• Oversee check-ins, check-outs, and guest inquiries.
• Train, mentor and motivate staff to uphold standards.
• Handle guest escalations and resolve issues promptly.
• Assist with scheduling and performance reviews.
• Collaborate with other departments for seamless guest experiences.
• Cover night shifts when a night auditor is on holiday.

Skills

Leadership

Customer service

Problem solving

Multitasking

Supervisory experience

Shift flexibility

Hotel software

Tools

Hotel software

Job description

Our mission is to make everyone feel better when they leave than when they arrived. It matters and so do each of us., Are you a seasoned hospitality professional with a passion for leadership and exceptional guest service? Foxhills Collection is currently seeking a dynamic Reception Supervisor to lead our front desk team at our prestigious establishment.,

Responsibilities

• Lead and supervise the reception team to ensure smooth operations and exceptional guest service
• Oversee daily front desk activities, including check-ins, check-outs, and guest inquiries
• Train, mentor, and motivate reception staff to deliver outstanding service and uphold company standards
• Handle guest escalations and resolve issues in a timely and professional manner
• Assist with scheduling, performance evaluations, and other administrative tasks
• Collaborate with other departments to ensure seamless guest experiences
• Cover night shifts when a night auditor is on holiday

Requirements

• Strong leadership and communication skills
• Excellent customer service and problem-solving abilities
• Proficiency in hotel management software
• Ability to multitask and work effectively in a fast-paced environment
• Previous experience in a supervisory role within the hospitality industry
• Flexibility to work shifts including evenings, nights, weekends, and holidays

Benefits

• Competitive salary package
• Company pension scheme - People's Partnership
• Enhanced Company Sick Pay, Maternity and Paternity
• Opportunities for career advancement and professional development.
• Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.
• Complimentary Country Club Membership for a partner/spouse and children after one years' service.
• Staff discounts on dining, including 50% off in in selected restaurants when on shift, hotel stays, spa treatments, golf access and other amenities.
• Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more.
• Employee assistance program, with 24/7 assistance available.
• Anniversary stay - a complimentary one night stay and breakfast for two at Foxhills.
• Birthday breakfast - a complimentary breakfast for you and one other at one of our restaurants.
• Colleague social events including an annual staff party
• Free on-site parking

About the Company

Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality.
Nestled in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication.

Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks. This position requires the candidate to prove their right to work in the UK