Casual Spa Receptionist

Foxhills; Ottershaw; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Competitive salary

Company pension scheme

Enhanced sick pay, maternity and p.

Staff discounts

Career development

Job summary

Foxhills Collection in Ottershaw, Surrey, is seeking a friendly Spa Receptionist for a casual position. You will be the first point of contact for guests at our spa and will manage appointments, queries, and payments with a professional demeanour.

Key requirements include prior customer service or receptionist experience, strong communication, and the ability to work evenings, weekends, and holidays as needed. On-site role with staff discounts and development opportunities.

Qualifications

• Previous experience in a customer service or receptionist role.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.

Responsibilities

• Welcome guests at the spa reception in a warm, friendly manner.
• Assist guests with scheduling appointments and inform about treatments and promos.
• Handle phone calls and emails with accurate information.
• Coordinate with spa therapists for timely appointments.
• Maintain cleanliness and organization of the reception area.
• Process payments for services, retail and gift certificates.

Skills

Customer service

Communication

Multitasking

Booking software

Education

No formal education stated

Tools

Booking software

Job description

Our mission is to make everyone feel better when they leave than when they arrived. Each of us plays an important role; here is the role you could play.

Job Vacancy: Spa Receptionist at Foxhills Collection

Are you a friendly and organized individual with a passion for providing exceptional customer service? Foxhills Collection is currently seeking a dedicated Spa Receptionist to join our team and be the first point of contact for guests visiting our luxurious spa facilities.

Position: Casual Spa Receptionist
Location: Foxhills Club & Resort - Ottershaw, Surrey
Type: Casual

About Us:
Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and world-class spa facilities. Located in Ottershaw, our establishment offers an unparalleled experience amidst stunning surroundings.

Responsibilities:

• Welcome and greet guests in a warm and friendly manner as they arrive at the spa reception area
• Assist guests with scheduling appointments, providing information on available treatments, packages, and promotions, and answering inquiries about spa services
• Handle phone calls and emails promptly and courteously, providing accurate information and assistance to guests
• Coordinate with spa therapists to ensure timely and efficient scheduling of appointments and services
• Maintain cleanliness and organization of the spa reception area, including desk, waiting area, and retail displays
• Process payments for spa services, retail purchases, and gift certificates, ensuring accuracy and confidentiality

Requirements:

• Previous experience in a customer service or receptionist role, preferably in a spa, hospitality, or retail environment
• Excellent communication and interpersonal skills, with a friendly and professional demeanor
• Strong organisational and multitasking abilities, with attention to detail
• Proficiency in computer systems and booking software
• Flexibility to work evenings, weekends, and holidays, as required by spa schedules and business needs

Benefits:

• Competitive salary package
• Company pension scheme – People’s Partnership
• Enhanced Company Sick Pay, Maternity and Paternity
• Opportunities for career advancement and professional development.
• Access to the Country Club facilities such as a newly refurbished gym, pools, spa, fitness classes, driving range and more.
• Staff discounts on dining, including 50% off in in selected restaurants when on shift, hotel stays, spa treatments and other amenities.
• Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more.
• Employee assistance program, with 24/7 assistance available.
• Colleague social events including an annual staff party
• Free on-site parking

Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.

This position requires the candidate to prove their right to work in the UK.