Head of Golf Operations

Foxhills Collection; Ottershaw; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Company pension scheme - People’s Part

Enhanced Company Sick Pay

Free on-site parking

Country Club membership

Staff dining discounts

Wellbeing platform access

Anniversary stay

Birthday breakfast

Career development opportunities

Employee assistance program

Job summary

Foxhills Collection in Ottershaw seeks a Head of Golf Operations to lead our golf operations team and ensure seamless service across the facilities.

You will drive guest experiences, manage staffing and budgets, and collaborate with professional and sales teams to deliver exceptional events for members and visitors.

Qualifications

• Previous experience in a customer service role, preferably in a golf or hospitality environment.
• Passion for golf and a basic understanding of golf etiquette and rules preferred.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
• Flexibility to work shifts including early mornings, evenings, weekends, and holidays.

Responsibilities

• Line manager to all Golf Operations team; manage rotas and job allocations.
• Drive a five-star host experience across arrivals, bag drop, driving range, 1st tee and on-course experience.
• Lead recruitment, training and mentoring of golf operations, retail and services teams.
• Interact with guests in a professional and courteous manner to exceed guest expectations.
• Assist with inventory management in the golf shop; stock and organize merchandise.
• Supervise PACE system, cart GPS screens, and security of walking tags.
• Liaise with Director of Golf on funds administration and annual budgets; aim for financial KPIs.
• Manage tee sheets and yield setup to improve visitor experience.
• Collaborate with professional and sales teams on corporate golf days.

Skills

Line management

Customer service

Golf operations

Communication

Team leadership

Job description

Are you passionate about providing exceptional service and leading a team in a vibrant golfing environment? Foxhills Collection is seeking a dedicated Head of Golf Operations to join our team and contribute to leading the seamless operation of our renowned golf facilities at our prestigious establishment.,

• Line manager to all members of the Golf Operations team, ensuring rotas are in place and all jobs correctly allocated on a daily basis to match business demands.
• Drive a five-star host experience across the arrival, bag drop, driving range, 1st tee and on-course experience (marshalling, F&B)
• Lead the recruitment, training and mentoring of the golf operations, retail and services teams, in line with 59 club standards of service excellence.
• Interacting with every guest in a professional and courteous manner whilst striving to ensure that every guest leaves Foxhills feeling better than when they arrived
• Assist with inventory management, including receiving, stocking, and organizing merchandise in the golf shop
• Supervise the PACE system, including the functionality of all cart GPS screens and security of all walking tags.
• To liaise with the Director of Golf on the administration of funds and in the preparation of annual budgets. Work to achieve financial KPI's, not limited to revenue performance, conversion and membership renewal.
• Ensure tee sheets are closely managed, including yield setup to drive a competitive visitor experience.
• To work closely with the professional and sales teams to ensure the group golf business (corporate golf days) run to the highest standard.
• Attend competitor venues, ensuring your team's offering stay at the forefront of contemporary golf resorts.
• Responsible for the safety and provision of the fleet of 46 carts, trolley and hire set stock and make sure the fleet is kept clean and in good working order ready for each day.
• Manage and maintain the Trackman Academy including the collection of range balls and complimentary ball offering for members.
• Meet with the Senior Professional PGA team monthly, to ensure that the coaching demands are met, whilst existing in unison with golf operations footfall.
  Previous experience in a customer service role, preferably in a golf or hospitality environment
• Passion for golf and a basic understanding of golf etiquette and rules preferred
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced environment and remain calm under pressure
• Flexibility to work shifts including early mornings, evenings, weekends, and holidays
• Basic computer skills for processing reservations and transactions
  Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and world-class golf facilities. Located in Ottershaw, our establishment offers an unparalleled golfing experience amidst stunning surroundings.
  Competitive salary package
• Company pension scheme - People's Partnership
• Enhanced Company Sick Pay, Maternity and Paternity
• Opportunities for career advancement and professional development.
• Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.
• Complimentary Country Club Membership for a partner/spouse and children after one years' service.
• Staff discounts on dining, including 50% off in in selected restaurants when on shift, hotel stays, spa treatments, golf access and other amenities.
• Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more.
• Employee assistance program, with 24/7 assistance available.
• Anniversary stay - a complimentary one night stay and breakfast for two at Foxhills.
• Birthday breakfast - a complimentary breakfast for you and one other at one of our restaurants.
• Colleague social events including an annual staff party
• Free on-site parking

Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply. Foxhills Collection is committed to the safeguarding children and young people. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks. This position requires the candidate to prove their right to work in the UK