Reception Shift Leader - Lead Front Desk & Guest Experience

Dakota Manchester Airport; Manchester; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Discounts on stays and dining

Referral bonuses

Extra holiday after first anniversary

Meals on duty and uniforming

Employee Assistance Program

Mental Health Champions

Job summary

Dakota Manchester Airport is seeking a reception-minded professional to join our team. You will welcome guests, manage check-ins/outs, handle requests, and coordinate reservations with a focus on outstanding service.

The role requires a minimum of two years in hospitality, strong administrative skills, and a flexible, proactive approach to peak periods. Full training will be provided, and you will work across front office systems to support guests and colleagues.

Qualifications

• Minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
• Strong administrator with the ability to prioritise and work at pace.
• Experience working in 4* and 5* hotels are strongly preferred
• Great communicator and a genuine people person
• Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times
• Fully computer literate. A knowledge of a property management system is desirable however full training will be given
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

Responsibilities

• Oversee daily operations during your shift, delegating tasks based on workload and prioritising for efficient completion.
• Carry out Reception duties including welcoming guests, checking in and out, and handling ad hoc requests and reservations.
• Provide a consistently high level of guest service in line with our service principles and values.
• Maintain comprehensive knowledge of Front Office computer systems.
• Collaborate with other departments to ensure excellent communication and assist as required.
• Offer additional services to enhance guest experience (e.g., restaurant reservations, directions, delivering items).

Skills

People skills

Administration

Communication

Hospitality experience

Tools

Property management system

Job description

Dakota Manchester Airport is seeking a reception-minded professional to join our team. You will welcome guests, manage check-ins/outs, handle requests, and coordinate reservations with a focus on outstanding service.

The role requires a minimum of two years in hospitality, strong administrative skills, and a flexible, proactive approach to peak periods. Full training will be provided, and you will work across front office systems to support guests and colleagues.