Front Desk & Guest Experience Specialist

Dakota Glasgow; Uddingston; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Discounts on stays and dining

Meals on duty

Employee assistance programme

Training and development opportunities

Job summary

Dakota Glasgow is seeking a friendly Receptionist to welcome guests, manage check-in/out, and handle reservations with precision. You will maintain front desk operations, resolve guest needs, and support other departments to ensure seamless service.

Ideal candidates are strong administrators with excellent communication, capable of working flexibly during peak times, and comfortable with property management systems. A positive team player who promotes Dakota’s hospitality culture is essential.

Qualifications

• Minimum two years in hospitality, preferably in a hotel.
• Strong administrator with the ability to prioritise and work at pace.
• Experience working in 4* and 5* hotels is strongly preferred.
• Great communicator and a genuine people person.
• Hands-on approach to all aspects of the role, available to work flexible shifts and present during peak times.
• Fully computer literate; knowledge of a property management system desirable, though training will be given.

Responsibilities

• Carry out Reception duties including welcoming guests to Dakota, checking in and out guests, making reservations, light housekeeping tasks, and handling guest billing.
• Provide a consistently high level of guest service in line with service principles and values.
• Maintain comprehensive knowledge of Front Office computer systems.
• Work with all departments to ensure excellent communication and support other areas as required.
• Offer additional services to enhance guest experiences, e.g. restaurant reservations, directions, and delivering items to rooms.

Skills

Guest service

Administration

Communication

Time management

Flexibility

Tools

Property management system

Job description

Dakota Glasgow is seeking a friendly Receptionist to welcome guests, manage check-in/out, and handle reservations with precision. You will maintain front desk operations, resolve guest needs, and support other departments to ensure seamless service.

Ideal candidates are strong administrators with excellent communication, capable of working flexibly during peak times, and comfortable with property management systems. A positive team player who promotes Dakota’s hospitality culture is essential.