Guest Experience Associate — Flexible Shifts, Perks

Recruit Genie; Glasgow; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Meals on duty

Uniforms provided

Staff discounts

Bonuses for referrals

Job summary

Dakota is seeking a genuine people person for the Receptionist role to join our front desk team in a hospitality setting. You will greet guests, manage check-in/out, take reservations, and assist with light housekeeping while delivering exceptional service.

The role requires at least two years in hospitality, strong administrative skills, and the ability to work flexibly during peak times. Familiarity with Front Office systems is beneficial.

Qualifications

• Two years of experience in hospitality, preferably hotel-based.
• Strong administrator with ability to prioritise and work at pace.
• Experience in 4- and 5-star hotel environments preferred.
• Excellent communication and a genuine people person.
• Flexible shifts and presence during peak times essential.
• Fully computer literate; knowledge of a property management system is desirable.

Responsibilities

• Reception duties: welcome guests, check in/out, handle ad hoc requests, reservations, light housekeeping, guest billing.
• Provide high level guest service aligned with service principles and values.
• Maintain comprehensive knowledge of Front Office computer systems.
• Collaborate with all departments to ensure excellent communication and proactive support.
• Offer additional services such as restaurant bookings, directions, and delivering items to rooms.

Skills

Guest service

Administration

Communication

Teamwork

Multitasking

Tools

Front Office systems

Property Management System

Job description

Dakota is seeking a genuine people person for the Receptionist role to join our front desk team in a hospitality setting. You will greet guests, manage check-in/out, take reservations, and assist with light housekeeping while delivering exceptional service.

The role requires at least two years in hospitality, strong administrative skills, and the ability to work flexibly during peak times. Familiarity with Front Office systems is beneficial.