Reception Shift Leader — Guest Experience Champion

Dakota Manchester Airport; Wythenshawe; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Meals on duty

Flexible hours

Mental health support

Job summary

Dakota Manchester Airport is seeking a personable Reception Shift Leader to oversee daily front desk operations and guest services. You will greet guests, manage check-ins/outs, handle guest requests, and coordinate with other departments to ensure a seamless stay.

The role requires at least two years in hospitality, strong administrative skills, and excellent communication. Flexible shifts and a proactive, positive approach are essential.

Qualifications

• Minimum two years in hospitality, preferably in a hotel.
• Experience in 4- and 5-star hotels preferred.
• Excellent communication and genuine people skills.
• Flexible shifts and availability during peak times.
• Fully computer literate; knowledge of a PMS desirable.

Responsibilities

• Oversee daily operations during your shift and delegate tasks to ensure high standards.
• Carry out reception duties: check-in/check-out, guest requests, reservations, and light housekeeping.
• Provide high levels of guest service in line with brand values and recognition of guests.
• Have comprehensive knowledge of Front Office computer systems.
• Collaborate with all departments to maintain excellent communication and assist as needed.
• Offer services to enhance guest experience, e.g. restaurant reservations and directions.

Skills

People person

Strong administrator

Great communicator

Attention to detail

Tools

Property management system

Job description

Dakota Manchester Airport is seeking a personable Reception Shift Leader to oversee daily front desk operations and guest services. You will greet guests, manage check-ins/outs, handle guest requests, and coordinate with other departments to ensure a seamless stay.

The role requires at least two years in hospitality, strong administrative skills, and excellent communication. Flexible shifts and a proactive, positive approach are essential.