Reception Shift Leader — Elevate Guest Experience (Flexible Shifts)

Recruit Genie; Manchester; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Employee discounts on stays and dining

Bonuses for referrals and Trip Advisor

Additional holiday on first employment

Meals on duty and uniforming

Job summary

Dakota is seeking a genuine people person with strong administration skills for the role of Receptionist. You will oversee daily operations during your shift, handle guest check-ins/outs, and respond to requests with a high standard of service.

Ideal candidates have at least two years in hospitality, strong communication, and a hands-on approach. Familiarity with front office systems and PMS is desirable, with training provided where needed.

Qualifications

• Two years of hospitality experience (hotel preferred).
• Strong administrative and organisational abilities.
• Excellent communication and guest relation skills.
• Willingness to work flexible shifts and peak times.
• Fully computer literate; familiarity with a property management system is desirable.

Responsibilities

• Oversee daily operations during your shift and delegate tasks to ensure high standards.
• Carry out front desk duties including check-in/check-out and handling guest requests.
• Provide consistently high guest service aligned with brand values.
• Maintain comprehensive knowledge of front office systems.
• Collaborate with other departments to ensure smooth operations.

Skills

Hospitality experience

Administrative skills

Great communication

Flexibility

Computer literacy

PMS knowledge

Tools

Property management system (PMS)

Job description

Dakota is seeking a genuine people person with strong administration skills for the role of Receptionist. You will oversee daily operations during your shift, handle guest check-ins/outs, and respond to requests with a high standard of service.

Ideal candidates have at least two years in hospitality, strong communication, and a hands-on approach. Familiarity with front office systems and PMS is desirable, with training provided where needed.