Reception Shift Leader

Dakota Manchester Airport; Wythenshawe; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Meals on duty

Flexible hours

Mental health support

Job summary

Dakota Manchester Airport is seeking a personable Reception Shift Leader to oversee daily front desk operations and guest services. You will greet guests, manage check-ins/outs, handle guest requests, and coordinate with other departments to ensure a seamless stay.

The role requires at least two years in hospitality, strong administrative skills, and excellent communication. Flexible shifts and a proactive, positive approach are essential.

Qualifications

• Minimum two years in hospitality, preferably in a hotel.
• Experience in 4- and 5-star hotels preferred.
• Excellent communication and genuine people skills.
• Flexible shifts and availability during peak times.
• Fully computer literate; knowledge of a PMS desirable.

Responsibilities

• Oversee daily operations during your shift and delegate tasks to ensure high standards.
• Carry out reception duties: check-in/check-out, guest requests, reservations, and light housekeeping.
• Provide high levels of guest service in line with brand values and recognition of guests.
• Have comprehensive knowledge of Front Office computer systems.
• Collaborate with all departments to maintain excellent communication and assist as needed.
• Offer services to enhance guest experience, e.g. restaurant reservations and directions.

Skills

People person

Strong administrator

Great communicator

Attention to detail

Tools

Property management system

Job description

We are seeking a genuine people person with strong administration skills for the role of Reception shift leader.

PRIMARY ROLE RESPONSIBILITIES

• Oversee Daily operations, during your shift, ensuring tasks are completed to a high standard. Delegate tasks based on workload & prioritises, ensuring efficient completion. Conduct preshift briefings and handling complex guest queries or complaints, ensuring prompt resolution.
• To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
• Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
• To have a comprehensive knowledge of the Front Office computer systems.
• Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
• A strong administrator with the ability to prioritise and work at pace.
• Experience working in 4* and 5* hotels are strongly preferred
• Great communicator and a genuine people person
• Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times
• Fully computer literate. A knowledge of a property management system is desirable however full training will be given
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

HOW TO GET HERE

Dakota Manchester Airport is at 7 Enterprise Way, Manchester, M90 4AD

• Train: About a 10 minute walk from Manchester Airport station, with frequent direct services from Manchester Piccadilly and across the North West.
• Tram: Metrolink Blue Line runs from Victoria via Central Manchester to the airport main station (approximately 10 minute walk away)
• Bus: Bee Network routes (43, 103, 130, 199, 248, 288, 313, 368) serve the airport; some stop a few minutes from the hotel, others at the main station (approximately 10 minutes walk away)
• Car: For those whose journeys cannot reasonably be completed using public transport, a pre-registered team parking scheme is available at £5 per day, billed monthly by our Finance Team. The car park is located a short 5-10 minute walk from the hotel. Spaces are allocated on a first come, first served basis upon each entry, and parking is not guaranteed. The same parking process and payment arrangement applies to all team members, regardless of role.
• Cycling: Good local routes; secure bike storage available at the team entrance.

WHAT WE OFFER

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

FINANCIAL

• Special discounts on stays and dining at any Dakota
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Additional holiday day on the first anniversary of your employment
• Meals on duty and uniforming

WELLBEING

• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Family-friendly flexible working options
• Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues

CAREER DEVELOPMENT

• Accredited, certified compliance training given on employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.