Reception & Returns Coordinator — Welcoming Front Office Pro

Ovia Lighting Ltd.; United Kingdom; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Extra leave option

Job summary

Scolmore is seeking a Receptionist/Returns Coordinator to support the day-to-day operation of reception and returns administration. This is a dual role combining returns coordination and reception cover at our head office in Tamworth.

The role requires handling returns, processing debits/credits, switchboard duties, visitor management and general admin to support the Customer Service team. Office-based, permanent full-time position.

Qualifications

• Experience in customer service, administration, returns or office support.
• Strong communication, organisational and interpersonal skills.
• Proven ability to manage multiple tasks with accuracy.
• Familiarity with Outlook and Excel; experience with ERP systems preferred.

Responsibilities

• Process customer returns, debit notes and credits accurately in company systems.
• Manage reception duties: switchboard, visitor management and front-of-house tasks.
• Support returns administration and day-to-day customer service activities.
• Coordinate collections and liaise with internal departments and external partners.
• Maintain records and documentation; support accounts and finance where needed.

Skills

Customer service

Administration

Returns

Office support

Outlook

Excel

ERP systems

Interpersonal skills

Multitasking

Tools

Outlook

Excel

ERP systems

Job description

Scolmore is seeking a Receptionist/Returns Coordinator to support the day-to-day operation of reception and returns administration. This is a dual role combining returns coordination and reception cover at our head office in Tamworth.

The role requires handling returns, processing debits/credits, switchboard duties, visitor management and general admin to support the Customer Service team. Office-based, permanent full-time position.