Front Desk & Returns Coordinator — Welcoming Office Pro

Espuk; United Kingdom; Remote; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Extra 5 days leave

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Job summary

Scolmore is seeking a Receptionist/Returns Coordinator to support day-to-day reception and returns administration from our head office in Tamworth. The role combines returns coordination with reception cover, handling debits, credits and general admin for the Customer Service team.

This permanent full-time position is office-based at Scolmore House, Tamworth. You will welcome visitors, manage the switchboard, and provide administrative support across departments while driving process

Qualifications

• Previous experience in customer service, administration or returns support.
• Excellent customer service and interpersonal skills.
• Professional, presentable and approachable demeanor.
• Strong written and verbal communication skills.
• Excellent organisational skills with ability to manage multiple priorities.

Responsibilities

• Process returns, debit notes and credits accurately in company systems.
• Coordinate collections, investigations and liaise with internal teams and partners.
• Maintain records, reports and documentation for returns process.
• Manage reception duties and front-of-house duties at head office.
• Handle switchboard and visitor management, and support health and safety procedures.

Skills

Customer service

Administration

Communication

Microsoft Outlook

Excel

ERP systems

Tools

ERP systems

Microsoft Outlook

Excel

Job description

Scolmore is seeking a Receptionist/Returns Coordinator to support day-to-day reception and returns administration from our head office in Tamworth. The role combines returns coordination with reception cover, handling debits, credits and general admin for the Customer Service team.

This permanent full-time position is office-based at Scolmore House, Tamworth. You will welcome visitors, manage the switchboard, and provide administrative support across departments while driving process