Returns Coordinator

Oakley Recruitment Limited; Tamworth; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension

Healthcare

Life Assurance 2x salary

Free onsite parking

Health Assured helpline

23 days holiday + 8 bank holidays

Unpaid leave after probation

Job summary

Oakley Recruitment is partnering with an expanding organisation in Tamworth to recruit a Receptionist Returns Coordinator on a full‑time permanent basis.

You will be the first point of contact for visitors and customers, manage a busy reception and support the returns team with data entry, invoicing and ERP updates using Sage. The role requires clear communication, strong organisational skills and a proactive approach within a friendly, collaborative environment.

Qualifications

• Experience in customer service or administrative roles.
• Reception or front‑of‑house experience is advantageous.
• Excellent verbal and written communication with a professional manner.
• Ability to manage workloads independently while prioritising tasks.
• Proficient in Outlook and Excel; experience with ERP systems preferred.

Responsibilities

• Managing returns administration, incl. processing debit notes and credits.
• Monitoring the returns inbox, investigating queries and following up.
• Liaising with carriers, Customer Service, Quality, Credit Control and Sales.
• Acting as first point of contact for visitors and managing reception.
• Managing a busy multi-line switchboard and taking messages as required.
• Processing post, scanning documents and maintaining records.
• Supporting general office admin and meeting room prep.

Skills

Customer service

Reception/front‑of‑house

Communication skills

Data entry

Outlook

Excel

Sage ERP

Tools

Sage ERP

MS Office

Job description

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Receptionist Returns Coordinator on a full‑time permanent basis.

Culture and Environment

Our client is a progressive and fast‑evolving business with ambitious growth plans and a clear vision for the future. Operating within a dynamic and ever‑changing environment, they encourage innovation, accountability and forward‑thinking at every level.

You will be joining a vibrant and supportive team where collaboration is valued and success is shared. The business is committed to developing its people, providing structured training and ongoing support to ensure individuals have the tools and confidence to thrive and progress.

The workspace itself reflects the energy of the organisation, modern, contemporary and thoughtfully designed to create an inspiring environment to work in. It is a fantastic space to be part of, where high standards, teamwork and growth go hand in hand.

Personality

You’ll be a personable, professional and highly organised individual who enjoys a varied role where no two parts of the day are quite the same. As a key first point of contact for the business, you’ll be confident communicating with visitors, customers and colleagues while creating a welcoming and professional impression. You’ll be adaptable and able to prioritise between reception and administrative responsibilities, using your initiative to resolve queries and keep things moving. With excellent attention to detail, you’ll be comfortable working independently while also being a supportive and reliable member of the wider team.

Package and benefits

• Monday to Friday (40hrs a week)
• 9:30-5:30pm
• Pension
• 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year
• Healthcare
• All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues.
• On completion of the 6-month probationary period, healthcare cash plan is available
• Holiday Entitlement
• 23 days holiday plus 8 statutory bank holidays. After 3 years’ service this increases to 24 days plus BH and at 6 years’ service it increases again to a maximum of 25 days plus BH.
• After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation.
• Life Assurance
• 2x annual salary
• Free onsite parking
• Incredible core company values

Job Role

• Managing returns administration, including processing debit notes, credits and supporting documentation through internal and ERP systems
• Monitoring the returns inbox, investigating queries and regularly following up on outstanding returns and debits
• Liaising with carriers, Customer Service, Quality, Credit Control and Sales teams to resolve returns, delivery and invoice-related queries
• Acting as the first point of contact for visitors and managing the reception area to provide a professional and welcoming experience
• Managing a busy multi-line switchboard, directing inbound calls and taking messages where required
• Processing post, scanning and validating documentation and maintaining accurate administrative records
• Supporting general office administration, including meeting room preparation, refreshments and wider Customer Service requirements

Skills and experience

• Demonstrating previous experience within a customer service or administrative role
• Possessing previous reception or front‑of‑house experience would be advantageous
• Demonstrating excellent verbal and written communication skills with a professional and personable approach
• Managing workloads independently while prioritising effectively across varied responsibilitiesPossessing strong administration and data entry skills with excellent attention to detail and accuracy
• Using Outlook and Excel confidently, with experience of Sage or a similar ERP system
• Demonstrating flexibility, initiative and a willingness to support customers, colleagues and the wider business

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.