Reception Manager - Lead Guest Experience & Team

Fuller'S; Oxford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25% food & drink discount

Weekly tips paid

Discounted hotel stays

Healthcare Cash Plan

Wagestream access

Job summary

Fuller’s Head of the River in central Oxford is seeking a proactive Reception Manager to lead front desk operations, manage check-ins and reservations, and create a welcoming atmosphere for guests.

You will train and mentor staff, work with IT systems to handle bookings, and collaborate with the team to deliver smooth service across pub and hotel, with a focus on hospitality excellence and guest satisfaction.

Qualifications

• High energy and ability to keep guests satisfied.
• Ability to lead and support reception team and ensure smooth service delivery.
• Strong IT skills to manage reservations and guest information.

Responsibilities

• Maintain high energy levels and ensure smooth service delivery to keep guests satisfied.
• Lead and support the reception team.
• Handle check-ins, reservations and guest interactions alongside the team.
• Take pride in training and mentoring new staff members.
• Utilise IT systems effectively to manage reservations and guest information.

Skills

Team leadership

Guest service

Reservations handling

Staff training

Customer care

Job description

Fuller’s Head of the River in central Oxford is seeking a proactive Reception Manager to lead front desk operations, manage check-ins and reservations, and create a welcoming atmosphere for guests.

You will train and mentor staff, work with IT systems to handle bookings, and collaborate with the team to deliver smooth service across pub and hotel, with a focus on hospitality excellence and guest satisfaction.