Guest Experience Manager - Front Desk & Team Leader

The Head of the River, Oxford; Oxford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25% food & drink discount

Weekly tips on top of hourly pay

Discounted hotel stays

My Fuller’s benefits access

Healthcare Cash Plan

Wagestream earnings access

Full induction and training

Job summary

The Head of the River in Oxford is seeking a Reception Manager to lead the front desk and ensure smooth service delivery for guests. You will manage check-ins, reservations and guest interactions, supporting and mentoring the reception team to uphold service standards.

Join Fuller’s culture with a focus on career growth, staff development and a welcome, collaborative environment. Various benefits include discounts and access to My Fuller’s platform.

Qualifications

• Maintain high energy levels to ensure smooth service delivery for guests.
• Lead and support the reception team to ensure efficient operations.
• Handle check-ins, reservations and guest interactions alongside the team.
• Train and mentor new staff members to maintain service standards.
• Utilise IT systems effectively to manage reservations and guest information.

Responsibilities

• Lead the reception team and ensure smooth service delivery to guests.
• Oversee check-ins, reservations and guest interactions.
• Provide training and mentorship to new staff members.
• Collaborate with team to create a welcoming atmosphere.

Skills

High energy

Team leadership

Guest service

Mentoring staff

Tools

Reservation IT systems

Job description

The Head of the River in Oxford is seeking a Reception Manager to lead the front desk and ensure smooth service delivery for guests. You will manage check-ins, reservations and guest interactions, supporting and mentoring the reception team to uphold service standards.

Join Fuller’s culture with a focus on career growth, staff development and a welcome, collaborative environment. Various benefits include discounts and access to My Fuller’s platform.