Reception Lead

The Head of the River, Oxford; Oxford; Sur place; GBP 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

25% discount on food and drink

Weekly tips

Discounted hotel stays

My Fuller’s benefits platform

Healthcare Cash Plan

Full induction and training

Wagestream access

Résumé du poste

The Head of the River in Oxford is seeking a proactive Reception Manager to lead front desk operations and ensure guests enjoy a smooth, welcoming stay. You will oversee check-ins, reservations and guest interactions, mentoring the reception team and maintaining high energy levels.

You will work closely with colleagues across Fuller’s hotels, using IT systems to manage bookings and guest data while delivering outstanding service and creating a warm atmosphere for locals and visitors alike.

Qualifications

• Experience in hospitality front desk or reception management is preferred.
• Strong leadership and mentoring abilities.
• Proficient with booking/reservation IT systems.

Responsabilités

• Oversee check-ins, reservations, and guest interactions.
• Lead and develop the reception team to maintain high energy and service standards.
• Collaborate with hotel and pub staff to create a welcoming atmosphere.

Connaissances

Leadership

Customer service

Team supervision

IT systems

Outils

Reservation software

Description du poste

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

The Head of the River is a busy pub and hotel in central Oxford, occupying a great location by the water. Outdoor seating makes for a lively summer scene, while year round the pub attracts a diverse mix of locals and tourists for real ales and fresh food .

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Reception Manager:

• Maintain high energy levels and ensure smooth service delivery to keep guests satisfied.
• Lead and support the reception team,
• Handle check-ins, reservations and guest interactions alongside the team.
• Take pride in training and mentoring new staff members.
• Utilise IT systems effectively to manage reservations and guest information.
• Work collaboratively with the team to create a welcoming atmosphere for guests.