Reception Manager - Guest Experience & Team Leader

Lymington Precision Engineering (Lpe) Ltd; Oxford; Hybride; GBP 17 000 - 21 000; Plein temps

Avantages offerts par ce poste

25% food & drink discount

Weekly tips paid on top of hourly pay

Discounted hotel stays

Healthcare cash plan

Full induction and training

Wagestream access

Résumé du poste

Fuller’s Head of the River in central Oxford is seeking a dedicated Reception Manager to oversee guest services at a busy pub and hotel by the water. You will lead the reception team, manage check-ins and reservations, and ensure guests receive an exceptional welcome.

We offer a people-centered culture with induction and training, a range of benefits including food discounts, tips, Wagestream access, and healthcare support.

Qualifications

• Maintain high energy to ensure smooth service delivery for guests.
• Lead and support the reception team and train new staff.
• Manage check-ins, reservations and guest interactions.
• Use IT systems effectively to handle reservations and guest data.

Responsabilités

• Lead and support the reception team, ensuring smooth service.
• Handle check-ins, reservations and guest interactions with the team.
• Train and mentor new staff members.
• Create a welcoming atmosphere for guests.

Connaissances

Team leadership

Customer service

Reservations management

IT systems

Description du poste

Fuller’s Head of the River in central Oxford is seeking a dedicated Reception Manager to oversee guest services at a busy pub and hotel by the water. You will lead the reception team, manage check-ins and reservations, and ensure guests receive an exceptional welcome.

We offer a people-centered culture with induction and training, a range of benefits including food discounts, tips, Wagestream access, and healthcare support.