Reception Manager: Lead Guest Experience & Team Growth

Fuller's; Oxford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounts

Weekly tips

Hotel stays

Benefits platform

Healthcare plan

Induction and training

Wagestream access

Job summary

Fuller’s Head of the River in central Oxford is seeking a Reception Manager to lead the front-of-house team and ensure exceptional guest service. You will manage check-ins, reservations, and guest interactions, and train new staff to uphold our standards.

The role requires high energy, strong leadership, and solid IT skills to handle bookings and guest data. You will work in a busy pub and hotel environment, contributing to a welcoming atmosphere and a collaborative team culture.

Qualifications

• Experience leading reception teams and delivering guest-focused service.
• Ability to manage check-ins, reservations and guest interactions.
• Experience training and mentoring new staff.
• Comfort using IT systems to manage guest data and bookings.

Responsibilities

• Lead and support the reception team to ensure smooth service delivery.
• Handle check-ins, reservations and guest interactions with professionalism.
• Train and mentor new staff to maintain high service standards.
• Utilise IT systems to manage bookings and guest information.
• Create a welcoming atmosphere and work collaboratively with the team.

Skills

High energy

Team leadership

Reservations

Guest interactions

Staff training

IT systems

Collaboration

Tools

Reservation software

Job description

Fuller’s Head of the River in central Oxford is seeking a Reception Manager to lead the front-of-house team and ensure exceptional guest service. You will manage check-ins, reservations, and guest interactions, and train new staff to uphold our standards.

The role requires high energy, strong leadership, and solid IT skills to handle bookings and guest data. You will work in a busy pub and hotel environment, contributing to a welcoming atmosphere and a collaborative team culture.