Reception Manager - The Head of the River, Oxford

Fuller's; Oxford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounts

Weekly tips

Hotel stays

Benefits platform

Healthcare plan

Induction and training

Wagestream access

Job summary

Fuller’s Head of the River in central Oxford is seeking a Reception Manager to lead the front-of-house team and ensure exceptional guest service. You will manage check-ins, reservations, and guest interactions, and train new staff to uphold our standards.

The role requires high energy, strong leadership, and solid IT skills to handle bookings and guest data. You will work in a busy pub and hotel environment, contributing to a welcoming atmosphere and a collaborative team culture.

Qualifications

• Experience leading reception teams and delivering guest-focused service.
• Ability to manage check-ins, reservations and guest interactions.
• Experience training and mentoring new staff.
• Comfort using IT systems to manage guest data and bookings.

Responsibilities

• Lead and support the reception team to ensure smooth service delivery.
• Handle check-ins, reservations and guest interactions with professionalism.
• Train and mentor new staff to maintain high service standards.
• Utilise IT systems to manage bookings and guest information.
• Create a welcoming atmosphere and work collaboratively with the team.

Skills

High energy

Team leadership

Reservations

Guest interactions

Staff training

IT systems

Collaboration

Tools

Reservation software

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

The Head of the River is a busy pub and hotel in central Oxford, occupying a great location by the water. Outdoor seating makes for a lively summer scene, while year round the pub attracts a diverse mix of locals and tourists for real ales and fresh food .

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Reception Manager:

• Maintain high energy levels and ensure smooth service delivery to keep guests satisfied.
• Lead and support the reception team,
• Handle check-ins, reservations and guest interactions alongside the team.
• Take pride in training and mentoring new staff members.
• Utilise IT systems effectively to manage reservations and guest information.
• Work collaboratively with the team to create a welcoming atmosphere for guests.