Guest Experience Lead - Reception & Team Growth

The Head of the River, Oxford; Oxford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25% discount on food and drink

Weekly tips

Discounted hotel stays

My Fuller’s benefits platform

Healthcare Cash Plan

Full induction and training

Wagestream access

Job summary

The Head of the River in Oxford is seeking a proactive Reception Manager to lead front desk operations and ensure guests enjoy a smooth, welcoming stay. You will oversee check-ins, reservations and guest interactions, mentoring the reception team and maintaining high energy levels.

You will work closely with colleagues across Fuller’s hotels, using IT systems to manage bookings and guest data while delivering outstanding service and creating a warm atmosphere for locals and visitors alike.

Qualifications

• Experience in hospitality front desk or reception management is preferred.
• Strong leadership and mentoring abilities.
• Proficient with booking/reservation IT systems.

Responsibilities

• Oversee check-ins, reservations, and guest interactions.
• Lead and develop the reception team to maintain high energy and service standards.
• Collaborate with hotel and pub staff to create a welcoming atmosphere.

Skills

Leadership

Customer service

Team supervision

IT systems

Tools

Reservation software

Job description

The Head of the River in Oxford is seeking a proactive Reception Manager to lead front desk operations and ensure guests enjoy a smooth, welcoming stay. You will oversee check-ins, reservations and guest interactions, mentoring the reception team and maintaining high energy levels.

You will work closely with colleagues across Fuller’s hotels, using IT systems to manage bookings and guest data while delivering outstanding service and creating a warm atmosphere for locals and visitors alike.