Reception Manager

The Head of the River, Oxford; Oxford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25% food & drink discount

Weekly tips on top of hourly pay

Discounted hotel stays

My Fuller’s benefits access

Healthcare Cash Plan

Wagestream earnings access

Full induction and training

Job summary

The Head of the River in Oxford is seeking a Reception Manager to lead the front desk and ensure smooth service delivery for guests. You will manage check-ins, reservations and guest interactions, supporting and mentoring the reception team to uphold service standards.

Join Fuller’s culture with a focus on career growth, staff development and a welcome, collaborative environment. Various benefits include discounts and access to My Fuller’s platform.

Qualifications

• Maintain high energy levels to ensure smooth service delivery for guests.
• Lead and support the reception team to ensure efficient operations.
• Handle check-ins, reservations and guest interactions alongside the team.
• Train and mentor new staff members to maintain service standards.
• Utilise IT systems effectively to manage reservations and guest information.

Responsibilities

• Lead the reception team and ensure smooth service delivery to guests.
• Oversee check-ins, reservations and guest interactions.
• Provide training and mentorship to new staff members.
• Collaborate with team to create a welcoming atmosphere.

Skills

High energy

Team leadership

Guest service

Mentoring staff

Tools

Reservation IT systems

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

The Head of the River is a busy pub and hotel in central Oxford, occupying a great location by the water. Outdoor seating makes for a lively summer scene, while year round the pub attracts a diverse mix of locals and tourists for real ales and fresh food .

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Reception Manager:

• Maintain high energy levels and ensure smooth service delivery to keep guests satisfied.
• Lead and support the reception team,
• Handle check-ins, reservations and guest interactions alongside the team.
• Take pride in training and mentoring new staff members.
• Utilise IT systems effectively to manage reservations and guest information.
• Work collaboratively with the team to create a welcoming atmosphere for guests.