Reception Lead

The Mad Hatter Hotel, Southwark; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Food & drink discount

Tips paid weekly

Discounted hotel stays

Benefits platform access

Healthcare plan

Induction and training

Wagestream access

Flexible earnings option

Job summary

The Mad Hatter Hotel in London is seeking an exceptional Reception Manager to own the heartbeat of our guest experience. This role goes beyond front desk duties, leading a key department, shaping the guest journey and driving standards every day.

You will manage check-ins, reservations and guest interactions, train the team and ensure smooth IT-enabled operations, creating a welcoming atmosphere for all visitors. We offer career growth, a supportive environment and competitive benefits.

Qualifications

• Maintain high energy levels and ensure smooth service delivery to keep guests satisfied.
• Lead and support the reception team
• Handle check-ins, reservations and guest interactions alongside the team.
• Take pride in training and mentoring new staff members.
• Utilise IT systems effectively to manage reservations and guest information.
• Work collaboratively with the team to create a welcoming atmosphere for guests.

Job description

We're looking for an exceptional Reception Manager to take ownership of the heartbeat of our hotel. This is more than a front desk role, it's an opportunity to lead a key department, shape the guest journey, and drive standards every single day. If you're passionate about hospitality, thrive on taking initiative, and are constantly looking for ways to make great experiences even better, we'd love to hear from you.

Join Fuller's: Where the true you thrives and diversity is embraced. At Fuller's we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what's next? – define the essence of who we are.

Located in-between Southwark station and Blackfriars Bridge, The Mad Hatter Hotel attracts a mixed crowd of business and tourist travellers. There are 30 bedrooms, plus a busy downstairs pub serving fresh food and real ales.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller's Family
• Access to 'My Fuller's' – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won't always need to wait until payday.

What we look for in a Reception Manager:

• Maintain high energy levels and ensure smooth service delivery to keep guests satisfied.
• Lead and support the reception team,
• Handle check-ins, reservations and guest interactions alongside the team.
• Take pride in training and mentoring new staff members.
• Utilise IT systems effectively to manage reservations and guest information.
• Work collaboratively with the team to create a welcoming atmosphere for guests.