Reception Manager - Lead Guest Experience & Bookings

Ivy Restaurants Ltd; Cardiff; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive pay based on salary & Trón

50% staff discount for self and up to

Gift vouchers on career anniversaries

Career development and training

Extra holiday allowance up to 5 days

Discounts on retailers and more

Job summary

The Ivy Collection is seeking a Reception Manager to join its Cardiff restaurant team. You will lead the front-of-house reception, greet guests with warmth, and ensure bookings are managed smoothly to maximise seating across sections.

The role requires a minimum of 2 years in a similar position, exceptional English, and a flair for delivering memorable guest experiences in a fast-paced environment. Competitive pay and career development opportunities are offered.

Qualifications

• 2+ years experience in Reception/Guest services management.
• Excellent English language skills.
• Charismatic, professional, and guest-focused with strong communication.

Responsibilities

• Ensure guests receive a warm, professional first impression and are seated promptly.
• Efficiently manage bookings and allocate tables across sections.
• Lead and train the reception team to deliver consistent service.
• Provide up-to-date information on the restaurant, menus, and specials.
• Process payments accurately and securely.

Job description

The Ivy Collection is seeking a Reception Manager to join its Cardiff restaurant team. You will lead the front-of-house reception, greet guests with warmth, and ensure bookings are managed smoothly to maximise seating across sections.

The role requires a minimum of 2 years in a similar position, exceptional English, and a flair for delivering memorable guest experiences in a fast-paced environment. Competitive pay and career development opportunities are offered.