Reception & Guest Experience Lead

Ivy Restaurants Ltd; Newcastle upon Tyne; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Employee dining discount

Birthday day off

Anniversary dining voucher

Long service holiday

Wellbeing & safety support

Discounts & lifestyle

Pay through app

Job summary

The Ivy New Castle is seeking a Reception Manager to lead the front-of-house team in a busy UK restaurant. You will deliver warm, professional first impressions, manage bookings, train staff, and provide accurate information about menus and services.

Excellent English and 2+ years in reception management are required, with a charismatic, guest-focused approach. Join a dynamic team in one of the UK’s best-loved restaurant brands, with benefits including a competitive salary, employee dining

Qualifications

• 2+ years of experience in reception management.
• Excellent English language skills.
• Friendly and professional with charisma and flair.
• Ability to work under peak service pressure.

Responsibilities

• Ensure guests receive a warm, professional first impression and are seated promptly.
• Efficiently manage bookings and allocate tables across sections.
• Lead, train and develop the reception team.
• Provide up-to-date information on the restaurant, menus, and services; manage payments where required.

Skills

Customer service

Team leadership

Communication skills

Booking management

Job description

The Ivy New Castle is seeking a Reception Manager to lead the front-of-house team in a busy UK restaurant. You will deliver warm, professional first impressions, manage bookings, train staff, and provide accurate information about menus and services.

Excellent English and 2+ years in reception management are required, with a charismatic, guest-focused approach. Join a dynamic team in one of the UK’s best-loved restaurant brands, with benefits including a competitive salary, employee dining