Reception Manager: Lead Guest Experience at a Boutique

Hotel Indigo; Bath; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Staff discounts

Apprenticeship programme

Cycle to work

Healthcare plans

Referral schemes

Flexible shifts

Employee recognition

Pay-on-demand access (Wagestream)

Employee Assistance Programme

Internal communications hub

Job summary

Hotel Indigo Bath seeks an experienced Reception Manager to lead the reception and front office, delivering a warm welcome and unparalleled service. You will motivate your team, drive guest satisfaction and maintain high standards across shifts in a boutique Bath property.

You will recruit and manage the Reception Team, oversee front office procedures, and coordinate with housekeeping to ensure flawless guest experiences. Eligible to work in the UK is required.

Qualifications

• Experience in hospitality front of house operations.
• Strong leadership and communication across levels.
• Eligible to live and work in the UK.

Responsibilities

• Oversee the organisation and running of the reception and support the front office.
• Recruit, manage and lead the Reception Team to success.
• Cover Duty Manager shifts and coordinate with housekeeping.
• Administer recruitment and team development activities.
• Handle guest complaints and feedback professionally.
• Ensure smooth operation across departments.

Skills

Reception management

Front office leadership

Customer service

Team motivation

Tools

Front office systems

Job description

Hotel Indigo Bath seeks an experienced Reception Manager to lead the reception and front office, delivering a warm welcome and unparalleled service. You will motivate your team, drive guest satisfaction and maintain high standards across shifts in a boutique Bath property.

You will recruit and manage the Reception Team, oversee front office procedures, and coordinate with housekeeping to ensure flawless guest experiences. Eligible to work in the UK is required.