Receptionist

Hotel Indigo; Bath; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff room rates

Dining discount

Apprenticeship programme

Cycle to work

Healthcare plans

Referral schemes

Flexible shifts

Recognition rewards

Wagestream access

Employee assistance programme

Internal social hub

Job summary

Hotel Indigo Bath is seeking a confident Receptionist to provide a warm welcome and first-class service to guests at our boutique Bath property. You will be the front line for guest queries, check-in/out, and information on local amenities, ensuring a smooth, memorable stay.

We value strong communicators with a genuine love of hospitality. Prior Opera/Hotel PMS experience is beneficial; flexibility with shifts in a 24/7 environment is preferred.

Qualifications

• Strong communication and customer service focus.
• Ability to handle guest queries with courtesy and efficiency.
• Knowledge of local Bath area is advantageous.

Responsibilities

• Provide warm welcome and outstanding service at reception.
• Ensure smooth operation of the reception desk and related areas.
• Answer guest queries quickly and accurately; provide local recommendations.
• Manage check-in and check-out processes seamlessly and professionally.
• Build positive working relationships with Front of House teams.

Skills

Communication

Customer service

Interpersonal skills

Opera (Hotel PMS)

Tools

Opera PMS

Job description

Set in a beautiful honey coloured Georgian terrace is the boutique Hotel Indigo Bath. Grade one listed our building is steeped in history and sits in the peaceful street of South Parade, just steps away from the centre of Bath. Surrounded by culture Bath is famous for romance, literature and historic architecture; our boutique hotel is a great base to explore this wonderful city.

Our 166 rooms have been perfectly designed with our guests and the city in mind. Modern and stylish they reflect the influences of the architects and novelists who made Bath famous for its story telling and passionate social scene. From the start of the guest experience until the moment they leave, they'll be embroiled in this fascinating neighbourhood.

But Hotel Indigo Bath is more than just a Hotel; we're also the home of The Elder Restaurant, a sumptuous yet informal dining experience where our guests are taken on a journey of discovery by our knowledgeable and passionate team. We also offer a private dining suite and eight adjoining guestrooms feature to create the perfect stay for anyone visiting Bath.

This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.

Are you out-going, full of energy and enthusiastic? A natural-born storyteller? Are you passionate about offering excellent customer service? Then our stunning boutique Hotel could be the place for you.

The Role:

We’re looking for a confident Receptionist to join the team. You’ll be front and centre of our stage providing guests and visitors with a warm welcome and unparalleled service. Working to ensure the smooth running of the reception office and related areas, your main focus will be to provide a first -class service to all guests, anticipating their needs wherever possible to achieve the ultimate to guest satisfaction. You’ll answer all queries quickly and effectively, be fully conversant in all hotel and local amenities, ensure check -in and check -out are seamless, and be polite, courteous and helpful to guests at all times. You’ll need to be able to build quality working relationships between the other Front of House departments, supporting them when needed, to work together to ensure the smooth running of each area.

The Ideal Candidate:

We’re looking for a Receptionist who likes to get to know people. Being the first point of contact for our guests, you’ll need to be a strong communicator and have the ability to hold genuine, authentic conversations and inspire our guests to create wonderful memories. You should have good attention to detail and clear customer focus, with a dynamic and flexible attitude. Experience using Opera would also be beneficial, but not essential. Having a knowledge of the local neighbourhood is very important, you’ll need to share this knowledge with every guest to give thoughtful recommendations to enhance their stay.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.


• 50% off your bill when you dine in one of our Restaurants or Bars.


• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.


• Cycle to work scheme - save up to 40% on a wide range of bikes.


• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.


• Referral schemes for referring your friends or family to join our team.


• Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.


• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.


• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.


• Employee Assistance Programme - free, confidential advice available 24/7 to you.


• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.