Reception Manager - Guest Experience & Team Leadership

Aimbridge EMEA; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality management company in Manchester is seeking a Reception Manager to lead the reception operation. You will ensure exceptional guest experiences, manage the reception team, and oversee recruitment and development efforts. Ideal candidates will have experience in hotel operations, strong leadership and communication skills, and proficiency in hotel software systems. Join a diverse team committed to excellence and enjoy industry-leading training, discounts, and benefits!

Benefits

Industry leading training and development opportunities

Hotel discounts portfolio-wide

Access to employee assistance programme

Incentives to reward contributions

Staff meals on duty

Qualifications

• Prior experience in managing a hotel reception or similar position.
• Good understanding of hotel operations including reservations and check-in/check-out procedures.
• Ability to manage staff and handle customer complaints professionally.

Responsibilities

• Lead the Reception operation to ensure an exceptional guest experience.
• Supervise recruitment and development of the reception team.
• Set departmental objectives and provide regular feedback to team members.

Skills

Excellent communication skills

Interpersonal skills

Leadership skills

Organisational skills

Customer service skills

Tools

Property Management Systems (PMS)

Booking engines

Customer Relationship Management (CRM)

Job description

A leading hospitality management company in Manchester is seeking a Reception Manager to lead the reception operation. You will ensure exceptional guest experiences, manage the reception team, and oversee recruitment and development efforts. Ideal candidates will have experience in hotel operations, strong leadership and communication skills, and proficiency in hotel software systems. Join a diverse team committed to excellence and enjoy industry-leading training, discounts, and benefits!