Reception Manager

Hilton Worldwide, Inc.; London; On-site; GBP 33,000 - 34,000; Full time

Job summary

An established industry player seeks a dynamic Reception Manager to lead their Front Office team at a prestigious hotel in London. This role involves overseeing operations, ensuring high guest satisfaction, and developing team members to achieve excellence. With a commitment to inclusivity and growth, the company offers a vibrant work environment where every team member can thrive. Join a passionate team dedicated to delivering unforgettable experiences and enjoy a range of benefits, including competitive salary and professional development opportunities. If you are ready to make a difference in the hospitality industry, this is the perfect opportunity for you.

Benefits

Free Meals

Career Development Programs

Team Member Travel Program

High Street Discounts

28 Days Holiday

Discounted Health Cover

Guest Experience Day

Modern Team Areas

Qualifications

• Experience in Front Office within hotel/leisure/retail sector.
• Strong leadership and communication skills.
• Ability to manage and develop teams effectively.

Responsibilities

• Oversee Front Office operations and maintain high standards.
• Evaluate guest satisfaction and implement improvements.
• Manage and train Reception team to enhance performance.

Skills

Supervisory Experience

IT Proficiency

Commercial Awareness

Leadership Skills

Customer Service

Flexibility

Teamwork

Education

Degree in Hotel Management

Diploma in Hotel Management

Tools

Property Management Systems

Job description

Job Description - Reception Manager (HOT0BKZH)

Job Description

Reception Manager (

Job Number:

HOT0BKZH )

Work Locations

Work Locations

: Hilton London Olympia Hotel 380 Kensington High Street London W14 8NL

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Yearly Salary ranging from £33,000 to £34,000
• Free and healthy meals when on duty
• Grow your Career Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Guest Experience Day after successfully passing probation
• Modern and inclusive Team Member’s areas

What will I be doing?

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Reception team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems
• A degree or diploma in Hotel Management or equivalent

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

: Guest Services, Operations, and Front Office