Reception Manager - Mercure London Bridge

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Reception Manager for their London Bridge location. This role offers a vibrant environment where you can lead a team and enhance guest experiences. You'll manage daily operations, tackle guest complaints, and inspire your staff to provide exceptional service. With opportunities for professional growth and a commitment to diversity, this position is ideal for someone passionate about the hospitality industry. Join a global network dedicated to creating memorable experiences for guests while enjoying numerous perks and benefits.

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates worldwide

Continuous learning opportunities

Wellbeing support

Opportunities across 5000 hotels

Participation in sustainability initiatives

Qualifications

• Experience in a Front Office role, preferably as a Reception Manager.
• Strong interpersonal skills and a proactive approach to guest service.

Responsibilities

• Manage daily Front Office operations and staff scheduling.
• Collaborate with departments to ensure guest satisfaction.
• Motivate the team to deliver high-quality service.

Skills

Team Leadership

Guest Relations

Problem Solving

Communication Skills

Scheduling

Education

High School Diploma

Hospitality Management Degree

Job description

Reception Manager - Mercure London Bridge, London

Located in the Heart of London, Mercure London Bridge hotel is looking for a Reception Manager to bring your sparkling personality and social skills.

Are you an ambitious Front Office team leader or Reception Manager at a smaller-sized hotel seeking a fun, stimulating, and engaging environment?

We want to hear from you!

Benefits include:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C applies)
• Discounted hotel rates worldwide in Accor Hotels
• Continuous learning through our Accor Academy
• Support for your wellbeing in both professional and personal life
• Opportunities across 5000 hotels in over 100 countries
• Participation in initiatives for a more inclusive and sustainable world
• Many more perks aimed at helping you grow and express your personality

Role Responsibilities:

As our Reception Manager, you will:

• Be a lively, upbeat personality capable of building rapport quickly in a fast-paced environment
• Manage the day-to-day operations of the Front Office, including staff scheduling, recruitment, and purchasing
• Collaborate with the Front Office Manager to address guest complaints and find solutions
• Coordinate with different hotel departments to ensure a memorable guest experience
• Motivate and inspire your team to deliver high-quality service, with a focus on guest relations, especially for guests requiring special attention

We value proactivity, curiosity, creativity, and a good sense of humor. You should enjoy learning and developing your team members.

As part of the management team, you will participate in meetings and Duty Management shifts.

Additional Information:

We are committed to supporting your growth with comprehensive training and creating a diverse, inclusive environment where everyone can thrive.

Fluency in English is required. To help you settle into your role, we will arrange a one-night stay for you to experience our guest perspective firsthand.

If you believe you are the right fit, please click ‘apply’ now! We look forward to your application.

Join Our Network:

By working at Mercure London Bridge, you become part of the worldwide Accor hospitality network, offering limitless opportunities to grow, learn, and explore. Discover our stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.

Diversity & Inclusion:

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent, fostering a sense of belonging for everyone.

Data Privacy:

We process your personal data in accordance with applicable laws, including the GDPR and the Data Protection Act 2018. Details are available in our Employee Privacy Policy.