Reception Manager

DoubleTree by Hilton London Angel Kings Cross; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Reception Manager to lead their Front Office Team in delivering exceptional guest experiences. This role offers the opportunity to create memorable first impressions and ensure service excellence from check-in to check-out. With a focus on team development and operational efficiency, you will play a vital role in enhancing customer satisfaction while promoting the hotel's services. Join a dynamic environment where your passion for hospitality and leadership skills can shine, and enjoy a range of employee benefits including cash incentives and opportunities for personal growth.

Benefits

Cash incentives for referrals

Long service recognition and bonuses

Meals provided on shift

Discounted/free use of leisure facilities

Free parking

Discounted or free hotel stays

Opportunities for personal development

Annual holidays with options to buy additional holidays

Qualifications

• Passionate and eager to learn with a positive attitude.
• Good communication skills and flexible to work various shifts.

Responsibilities

• Supervise the Front Office Team to ensure excellent guest service.
• Delegate tasks and manage schedules for optimal team performance.
• Promote the hotel's loyalty scheme and maximize room occupancy.

Skills

Customer Service

Team Leadership

Communication

Flexibility

Job description

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Job Details

• Ref: AM14336
• Branch: DoubleTree by Hilton London Angel Kings Cross
• Location: DoubleTree by Hilton London Angel Kings Cross
• Salary/Benefits: Competitive Salary
• Contract: Permanent
• Hours: Full Time
• Hours per week: 40
• Posted date: 30/04/2025
• Closing date: 01/06/2025

Employee Benefits

• £250, up to £1000 cash incentives for referring a friend (T&Cs apply)
• Long service recognition, cash bonuses, and free overnight hotel stays for 2+ years of service
• Meals provided on shift
• Sales incentives and rewards
• Discounted/free use of leisure facilities
• Free parking
• Discounted or free hotel stays as rewards
• Opportunities for personal development and fully funded apprenticeships (T&Cs apply)
• Annual holidays including bank holidays, with options to buy additional holidays

Candidate Profile

• Passionate and eager to learn
• Previous Hilton experience preferred but not essential
• Positive attitude and customer-focused
• Friendly, caring, and team-oriented
• Ambitious and hardworking
• Good communication and grooming standards
• Flexible to work mornings, afternoons, evenings, and weekends
• Committed to delivering exceptional guest experiences

Role Responsibilities

• Supervise the Front Office Team
• Ensure team readiness to deliver excellent guest service from check-in to check-out
• Create memorable first impressions for guests
• Assist in evaluating service levels and customer satisfaction
• Delegate tasks, manage schedules, budgets, and policies
• Promote the hotel's loyalty scheme and maximize room occupancy
• Implement up-selling techniques and promote hotel services
• Support training, performance management, coaching, and development of team members
• Maintain product knowledge and service standards

Location Benefits

Close to shops, boutiques, restaurants, and bars. Easy access to Angel tube station and Kings Cross/St. Pancras stations. Explore London's attractions, theatres, markets, and sports venues.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Hospitality