Reception Manager

San Carlo Restaurant Group; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Reception Manager to join their vibrant team. This role offers the chance to lead a dynamic workforce while ensuring a top-notch customer experience. With a commitment to professional development and community service, you'll thrive in an environment that values your contributions. Enjoy fantastic perks, including free meals and a generous staff discount, while working in one of the UK's most renowned restaurant groups. If you're passionate about hospitality and ready to make a difference, this opportunity is perfect for you.

Benefits

Free Meals on Duty

50% Staff Discount

Refer a Friend Bonus

Elevate Training Academy

Volunteering Days

Squadra App Discounts

Wagestream

Legal and Financial Advice

Colleague of the Month Recognition

Best in Class Pension

Qualifications

• Minimum 2 years in a similar role with team management experience.
• Excellent communication skills and attention to detail.

Responsibilities

• Organize and manage shifts as duty manager.
• Lead restaurant recruitment and ensure positive candidate experience.
• Ensure compliance with Health & Safety policies.

Skills

Team Management

Communication Skills

Attention to Detail

Multitasking

Proactive Work Ethic

Job description

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About Cicchetti Piccadilly

Cicchetti Piccadilly are hiring a Reception Manager!

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and has grown to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly, and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire, and Manchester, with a growing number overseas including Kuwait, Bangkok, and Qatar, and new sites in Miami.

Colleague Benefits

• Free Meals on Duty - Delicious, healthy meals, all free
• 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
• Refer a Friend - Earn up to £1,000 per person for bringing friends
• Elevate Training Academy - Commitment to training and professional development with our San Carlo training app
• Volunteering Days - Dedicate days to community service
• Squadra App - Discounts and rewards with thousands of companies worldwide
• Wagestream - Access earned pay at any time of the month
• Legal and Financial Advice - Free support for you and your family
• Colleague of the Month - Recognition awards
• San Carlo Awards - Annual celebration of talent and hard work
• Global Opportunities - Work at international restaurants, including Dubai and Miami
• Best in Class Pension - Industry-leading pension partnership

Key Responsibilities

• Perform waiter/waitress duties as needed
• Monitor and increase Spend Per Head
• Organize and manage shifts as duty manager
• Maintain restaurant consumables within budget
• Manage stock control, wastage, ordering, invoicing, and maintenance
• Prepare a two-week rota in advance, based on forecasts
• Conduct regular reviews for team development
• Coordinate with the General Manager on training and guidance
• Assess staffing needs weekly and recruit proactively
• Lead restaurant recruitment, ensuring a positive candidate experience
• Onboard new staff, complete training, and ensure CPL compliance
• Maintain an up-to-date Talent Pipeline with training and succession plans
• Conduct monthly health checks with action plans
• Ensure compliance with Health & Safety policies and legislative requirements

Required Qualifications & Experience

• Minimum 2 years in a similar role
• Experience managing a team
• Excellent communication skills
• Attention to detail, highly organized, capable of multitasking
• Proactive, independent worker with good judgment

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Restaurants