Reception Manager

Klarent Hospitality Limited; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking hospitality group as a Reception Manager, where your passion for guest service and teamwork will shine. This role offers the chance to supervise a dedicated Front Office Team, ensuring every guest experiences exceptional service from check-in to check-out. You'll play a vital part in promoting the hotel's loyalty scheme and maximizing occupancy rates. With a focus on personal development and recognition, this position is perfect for those eager to grow within a supportive environment. If you're ambitious and committed to delivering outstanding customer experiences, this opportunity is for you.

Benefits

Cash incentives for referrals

Long service recognition bonus

Meals during shifts

Discounted/free leisure facilities

Free parking

Discounted/free hotel stays

Personal development opportunities

Fully funded apprenticeships

Annual holiday entitlements

Option to purchase additional holidays

Qualifications

• Passionate and willing to learn with a positive, guest-focused approach.
• Previous experience in hospitality preferred but not essential.

Responsibilities

• Supervise the Front Office Team to ensure exceptional guest experiences.
• Manage first impressions and support the Front Office Manager in service evaluation.
• Implement up-selling techniques and assist with departmental objectives.

Skills

Customer service

Teamwork

Communication skills

Flexibility

Positive attitude

Job description

Would you like to work for a company that offers:

• £250, up to £1000 cash incentives when referring a friend to join our team - T&C’s apply
• Long service recognition cash bonus and free overnight hotel stays for service from 2 years and up.

Rewards and benefits for our team members include:

• Meals provided during shifts
• Sales incentives and initiative rewards
• Discounted / free use of leisure facilities – “Hotel specific”
• Free parking – “Hotel specific”
• Discounted stays in our hotels or free stays as part of recognition incentives
• Opportunities for personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual holiday entitlements including Bank Holidays
• Option to purchase additional holiday entitlements

Does the following describe you?

• Passionate with a willingness to learn
• Previous Hilton brand experience preferred but not essential
• Positive attitude and guest-focused approach
• Friendly and caring demeanor
• Enjoys teamwork
• Ambitious and hardworking
• Good communication skills and grooming standards
• Flexible to work mornings, afternoons/evenings, and weekends
• Committed to delivering exceptional customer experiences
• Are you the right fit for the Reception Manager role? If so, what’s stopping you?

Klarent Hospitality is recruiting a Reception Manager

We provide excellent growth and development opportunities within the Klarent Hospitality Group Brand Portfolio, rewarding and recognizing our staff's hard work, commitment, and long service.

Klarent Hospitality manages branded hotels across the UK and Ireland. We focus on nurturing talent and making smart investments to drive performance and growth.

The Role:

• Assist in supervising the Front Office Team
• Ensure team members are prepared to deliver exceptional guest experiences from check-in to check-out
• Manage first impressions for all hotel guests and users
• Support the Front Office Manager in evaluating service levels and customer satisfaction
• Be organized, structured, and capable of delegating tasks while managing business needs
• Promote the hotel’s loyalty scheme and maximize room occupancy at optimal rates
• Implement up-selling techniques to promote hotel services and facilities
• Assist with departmental objectives, work schedules, budgets, policies, and procedures
• Monitor performance, appearance, and standards of the Front Office Team
• Support training, performance management, coaching, and development initiatives
• Be knowledgeable about services, pricing, and product offerings