Reception Manager

Elior Uk; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Reception Manager to lead front-of-house operations in a prestigious corporate environment. This role involves managing a dedicated team, ensuring exceptional service to high-profile clients, and enhancing the overall visitor experience. With a focus on professionalism and teamwork, the Reception Manager will play a pivotal role in maintaining a welcoming atmosphere while driving continuous improvements in service delivery. Join a company that values creativity and inclusivity, offering generous benefits and opportunities for career advancement in a vibrant London setting.

Benefits

28 days holiday allowance

Paid charity leave

Career progression opportunities

Comprehensive wellbeing benefits

Life assurance & pension schemes

Exclusive discounts & perks

Qualifications

• Strong background in customer service and team leadership within a corporate environment.
• Proficiency in Microsoft Office, Outlook, Canva, and BMS.

Responsibilities

• Manage a customer-focused reception service, ensuring a warm welcome for all visitors.
• Supervise the front-of-house team, providing training and performance management.
• Coordinate tenant engagement initiatives and oversee social media presence.

Skills

Customer Service

Team Leadership

Communication Skills

Organizational Skills

Problem-Solving

Tools

Microsoft Office

Outlook

Canva

Building Management System (BMS)

Job description

Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.

Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client’s community.

As the Reception Manager at 20 Old Bailey, a fully corporate building housing six high-profile companies, you will oversee all aspects of front-of-house operations. You will ensure the highest standards of customer service, manage 2 receptionists, and support building management in key initiatives, events, and community engagement. Your role will be crucial in maintaining a professional and welcoming environment while continuously improving front-of-house services.

Key Responsibilities:

• Manage and deliver a customer-focused reception service, ensuring all visitors and tenants receive a warm and professional welcome.
• Supervise and develop the front-of-house team, providing ongoing training, guidance, and performance management.
• Ensure the reception area is always presentable, maintaining a high standard of cleanliness and organization.
• Monitor and manage the reception rota, ensuring adequate cover, booking planned absences, and arranging overtime when required.
• Conduct appraisals and performance reviews with the team, holding regular one-on-one and team meetings.
• Lead and participate in weekly management meetings with building management to discuss operational plans and tenant engagement strategies.
• Coordinate and supervise pop-up events and tenant engagement initiatives, sourcing local businesses and managing logistics.
• Oversee the social media presence for the building, particularly Instagram, utilizing Canva for content creation.
• Handle visitor check-ins and security procedures, ensuring all guests are logged in the Building Management System (BMS).
• Liaise with the loading bay for deliveries and parking space bookings for occupiers.
• Assist with meeting room viewings and bookings, coordinating with building tenants and security.
• Respond to incoming calls and emails, ensuring all queries are handled professionally and efficiently.
• Support with administrative duties, including printing, laminating, poster creation, and report generation.
• Ensure Health & Safety standards are maintained in compliance with company policies.
• Manage internships for students with learning difficulties, providing support and guidance in their development.
• Required Skills & Experience:
• Strong background in customer service and team leadership within a corporate environment.
• Excellent communication skills, both verbal and written, with the ability to engage with high-profile tenants and key stakeholders.
• Proactive, with the ability to problem-solve and take initiative in a fast-paced setting.
• Strong organisational and time management skills, with the ability to manage multiple tasks effectively.
• Ability to work collaboratively with building management, security, and other key departments.
• Proficiency in Microsoft Office, Outlook, Canva, and the Building Management System (BMS).
• Experience in event coordination and social media management is desirable.

Key Attributes:

• Professional and immaculate presentation at all times.
• Strong leadership skills with the ability to motivate and develop a team.
• Ability to remain calm and composed under pressure.

Working Pattern:

• Monday to Friday (8am to 5pm or 8:30 am - 5:30pm)

Our way of saying thank you…

At Lexington, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

• Holiday Allowance:Start with 28 days of holiday (including bank holidays) to relax and recharge, increasing to 31 days after two years of service
• Family Leave:Prioritise your family commitments with our family leave options designed to support you during important times
• Paid Charity Leave:Make a difference in your community with paid time off to volunteer for your favourite causes
• Opportunities for Career Progression:Grow and advance your career with us, supported by continuous learning and development opportunities
• Comprehensive Wellbeing Benefits:Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally
• Life Assurance & Pension Schemes:Secure your future with our life assurance and workplace pension schemes
• Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme

Why it's great to work for us...

At Lexington, we dare to be different in our food, catering, reception services, and work culture. Our values encourage creativity, boldness, and fun, fostering a diverse and inclusive workplace. We nurture talent, helping our people thrive and reach their potential.

We take pride in being an equal opportunity employer and welcome everyone. Let us know if you need any reasonable adjustments or assistance in your application, and feel free to share your pronouns.

Join our award-winning team passionate about serving delicious food to exceptional clients in London. Visit our website to hear from our team first-hand.