Reception Manager

Hilton; London; On-site; GBP 33,000; Full time

Job summary

Join a forward-thinking company as a Reception Manager, where no two days are the same! You will oversee the Front Office operations, ensuring exceptional experiences for guests from check-in to check-out. This role emphasizes teamwork, leadership, and continuous improvement, making a significant impact on the hotel's success. With opportunities for personal development and a supportive environment, you can grow your career in hospitality. Enjoy a competitive salary and a range of rewards, including meals, discounts, and holiday benefits. If you're passionate about hospitality and ready to make a difference, this is the perfect opportunity for you.

Benefits

Smart uniform provided

Free and healthy meals

Career growth opportunities

Team Member Travel Program

Team Member Referral Program

High street discounts

28 days holiday including bank holidays

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector.
• High level of IT proficiency and commercial awareness.
• Excellent leadership, interpersonal, and communication skills.

Responsibilities

• Oversee Front Office operations to ensure high standards.
• Evaluate Guest satisfaction and monitor trends for improvement.
• Maximize room occupancy and promote hotel services.

Skills

Supervisory experience in Front Office

IT proficiency

Commercial awareness

Leadership skills

Customer service

Ability to work under pressure

Teamwork

Education

Degree in Hotel Management

Diploma in Hotel Management

Tools

Property Management Systems

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always bring all our teams together to create a culture of inclusiveness, positivity, and a drive to achieve our common goal: “To share the light and warmth of hospitality”. With excellent training, resources, and support from both managers and colleagues, there are always opportunities to develop and grow.

A WORLD OF REWARDS

• Annual salary of £33,000
• Smart uniform provided
• Free and healthy meals when on duty
• Grow your Career: Your next position could be as an Assistant Front Office Manager
• Personal Development: Programmes designed to support you at every step of your career
• A chance to make a difference: Through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: Discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

What will I be doing?

As Reception Manager, you will oversee Reception operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Reception Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in line with company policies and procedures
• Recruit, manage, train, and develop the Reception team
• Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
• Assist with other departments, as necessary

What are we looking for?

Reception Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal, and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiarity with Property Management Systems
• A degree or diploma in Hotel Management or equivalent

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company