Reception Manager

Maybourne Hotel Group; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Pension scheme

Season ticket loan

Staff restaurant

Job summary

Claridge’s Reception Manager role at Maybourne Hotel Group requires leading a high-performing Front Office team in a five-star luxury environment. You will ensure seamless guest experiences, training, and adherence to Forbes and LQA standards to sustain exceptional service.

The role emphasizes guest focus, operational excellence, and the ability to motivate staff during peak periods while upholding Maybourne’s renowned standards of hospitality.

Qualifications

• Worked in a similar role, within a five star or fine dining environment.
• Confident in leading, supporting and motivating a team.
• Skilled at managing service flow and stepping in to support during busy periods.
• Experience with Forbes and LQA Standards.

Responsibilities

• Creating renowned memorable experiences for all our guests.
• Supervising the Reception team under the direction of the Front Office Manager.
• Ensuring the Reception team is appropriately trained.
• Maximising occupancy and revenue while maintaining high standards of guest service.
• Evaluating employees, promoting appropriately and managing performance.

Job description

We are seeking an exceptional Reception Manager to join the team at Claridge’s.

Maybourne operates some of the world’s most extraordinary hotels, including Claridge’s, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.

One of Maybourne's storied hotels is Claridge's, a place shaped by centuries of enduring artistry. A rich symphony of experience, where every moment unfolds with unforgettable flair. A place where tradition is treasured and history continues to inspire. For over two hundred years, those who choose Claridge’s for life’s finest moments become part of its brilliant legacy.

Claridge’s is a family of the best and brightest, proudly serving the best and brightest. The calibre of our staff is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos - generous, passionate and truly personal. Claridge’s is a place that invites you in, embraces you, and make your spirit soar.

Front Office

Claridge’s Front Office department is at the heart of the guest experience from the moment guests step through our iconic revolving doors. Working within the team, you will be in a polished, fast-moving environment, where professionalism, warmth and impeccable attention to detail define every interaction. You are the face of the hotel, welcoming guests, anticipating needs before they’re spoken and ensuring every stay begins and ends flawlessly.

As Reception Manager you will be responsible for:

• Creating renowned memorable experiences for all our guests.
• Supervising the Reception team under thedirection of the Front Office Manager.
• Ensuring the Reception team is appropriately trained.
• Achieving the departmental objectives of maximising occupancy and revenue.
• Maintaining and building on the reputation of the hotel and ensuring that business objectives are accomplished.
• Ensuring guest service is maintained to the highest standards.
• Evaluating employees, recommending promotion, and managing performance, including conducting disciplinary hearings.
• Ensuring that training is carried out for new employees and inspecting their work, correcting and giving directions wherever it is needed.

Successful candidates for our Reception Manager opportunity will:

• Have worked in a similar role, within a five star or fine dining environment.
• Be confident in leading, supporting and motivating a team.
• Be skilled at managing service flow and stepping in to support during busy periods.
• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories.
• Be a team player who is an avid learner who wants to be challenged and developed.
• Have a thorough understanding of Forbes and LQA Standards.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.